can't change personal information on IMAP account

Copper Contributor


I'm adding a 123-reg email account to Outlook but can't change the Full Name in Personal Information. The section is greyed out.


I would like it to display my name rather than my email address when I email people.


I've updated it in 123's webmail and when i send an email from the online web portal it sends with my Name rather than email address but not from Outlook.


Is that possible?


any help appreciated! 





2 Replies
I'm running Outlook 16.54

when setting up on my wife's computer which is running 16.51 it's possible to make the edit.



for anyone else looking to solve the same issue i saw a workaround on another site. 


delete the account and re-add it but don't check the box that says Sync With Microsoft Cloud.