Forum Discussion
0xCAA80000 outlook 2016 'You need internet for this'
1. you have stable internet connection; able to surf internet but still issue with outlook 2016!
2. other accounts are working fine on the same machine!!
3. faulty account is working fine on OWA
am i right??
- Ravi kiranJun 05, 2018Brass Contributor
with consideration of all your input's.... my last suggestion are
1. there could be issue with outlook profile of faulty account
2. there could be issue with local profile account(user)->to resolve the 1st scenario you can use "outlook & O365 recovery tool" use the below link to download the MS office 365 tool
https://diagnostics.outlook.com/#/ or Direct download
install the above tool and proceed further. [90% of chances will resolve issue] or you can also try by re-configuring outlook profile by deleting app-data on temp of that particular account,(%appdata%)
note: BEFORE PERFORMING FOLLOWING SOLUTION PLEASE TAKE THE BACKUP OF THE ACCOUNT THAT YOU ARE GOING TO DELETE. PERFORM VERY CAREFULLY.
-> to resolve the 2nd scenario; login with different user account on the faulty machine(new user) & configure the outlook, if successful; then issue with older user account you can delete the user account data on local machine and have to the clear registry key on windows registry of that particular user account and then re-login with same account this will create new profile account for the same faulty user account on local machine. then go ahead & configure the stuff and check the status.
- Open File Explorer (This PC) and go to C:\USERS\
- Right click on the profile you want to remove and select DELETE/RENAME
- Open RegEdit
- Expand HKLM > SOFTWARE > MICROSOSFT > WINDOWS NT > CURRENTVERSION > PROFILELIST
- Click on each entry until you see the PROFILE IMAGE PATH that matches the one you want to delete
- Right click on that entry and select DELETE/RENAME the registry.
- Reboot and sign in with the username you just removed and a nice new profile should be created.
- Open File Explorer (This PC) and go to C:\USERS\
- Jun 05, 2018Thanks for your effort - but none is working....
I tried a new profile (local) everything - it works great on other machine ...
I'll wait for new MS updates - maybe that will fix something - Ravi kiranJun 05, 2018Brass Contributorin case of solution found for this issue please update here.
thank you,