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AtanasM's avatar
AtanasM
Iron Contributor
Mar 21, 2022

Unable to set up OneDrive on a MAC

I cannot install OneDrive on a MAC. Error message: "Your OneDrive folder can't be created in the location you selected. Try a different location. Make sure that the location isn't on a removable dri...
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BarneyRubble-AMX's avatar
BarneyRubble-AMX
Copper Contributor
Apr 26, 2022
Tried twice, no joy. Even used an app to remove all of OneDrive (Nektony App Cleaner & Uninstaller) and the CloudStorage folder twice. No joy. Will try to boot into Safe mode and try again.
jcrows's avatar
jcrows
Copper Contributor
Aug 31, 2022

BarneyRubble-AMX 

I tried a bunch of the stuff above, but resetting OneDrive using the ResetOneDriveApp.command script is what finally worked for me:

 

  • Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)

  • Find OneDrive in your Applications folder.

  • Right-click OneDrive and select Show Package Contents.

  • Browse to the Contents > Resources folder.

  • Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

  • Start OneDrive and finish the setup process.

Copied from:

https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c

 

See also:

https://answers.microsoft.com/en-us/msoffice/forum/all/cannot-create-onedrive-folder-on-my-new-mac/b2a5ce01-911d-4344-8959-b3b34cd15b84

 

 

  • sakraitongsansuk's avatar
    sakraitongsansuk
    Copper Contributor
    Aug 18, 2024

    I have tried this method and it absolutely works for my macbook, thanks.

  • jiefk's avatar
    jiefk
    Copper Contributor
    Mar 03, 2024
    Great. Worked.
  • IESHeather's avatar
    IESHeather
    Copper Contributor
    Oct 18, 2023

    This worked perfect! Thank you so muchjcrows 

  • AlanMore's avatar
    AlanMore
    Copper Contributor
    Sep 26, 2023

    It works! Thanks

  • trattman007's avatar
    trattman007
    Copper Contributor
    Feb 03, 2023
    Yes this solution worked for me.
  • tcm2007's avatar
    tcm2007
    Copper Contributor
    Dec 15, 2022
    Worked, thank you
  • BarneyRubble-AMX's avatar
    BarneyRubble-AMX
    Copper Contributor
    Aug 31, 2022

    jcrows That looks very reasonable.  Last week my OneDrive just started populating on its own.  It was after a Safari update so I suspect for my system it was something Apple did that stopped it and then corrected it.  Oh well.  It is working fine now.

     

    Thanks to all for your thoughts and ideas.

     

    Jack