May 12 2019 11:17 PM
May 12 2019 11:17 PM
Hi all - I'm not sure if this is even the right place to ask such questions, but I'm having issues syncing Outlook notes to IOS devices.
This is on an office 365 service, where I am using office 365 on PCs, and also the office 365 apps on various IOS devices.
I have set up the office 365 email addresses in iphone and ipad devices.
When setting them up, I ticked the option to sync notes (it is switched on).
What I am finding is that on one Ipad, this is working correctly (Outlook account appears in the notes application on IOS device, and notes are correctly syncing).
However on all iphone devices, the outlook account does not appear in the IOS notes app - i.e. it does not exist at all.
At first I thought this functionality might have been deprecated or something, but as mentioned above, it's working fine on the ipad which is on the same IOS version.
I've tried deleting the account and re-installing, and I've tried installing the outlook client on the IOS device but neither made any difference.
One other odd thing I noted is that if I switch the notes sync off, and then reboot the IOS device, it switches itself on again, even though it's not actually working properly.
TIA for any help
May 13 2019 01:28 AM
May 13 2019 03:41 AM
Hi Chris - thanks - I think I actually found my issue although it wasn't at all clear.
I had set up my office 365 account using the "outlook.com" setup option in the iphone settings, rather than the "Exchange" option.
If you do this it lets you switch on the option to sync notes, but it doesn't work, although all other items do work correctly.
If I set up using the exchange option, now it starts working correctly even for notes.
The only concern is that when I do it this way, I get the warning that the remote exchange admin can manage my phone - I don't think that's true is it unless the setup installs some kind of further security certificate? If I'm just using a normal consumer office 365 subscription, MS cannot "manage" my iphone or see my location or wipe my phone etc?
May 13 2019 03:43 AM
May 13 2019 01:17 PM - last edited on Jan 13 2020 10:53 AM by Eric Starker
If you are using the built-in mail app on your iPhone and setting up your Office 365 mailbox via Exchange ActiveSync, the Notes from Office 365 mail Exchange Online server can be synced to your iPhone.
However, if you set up your Office 365 mailbox on to the iPhone via POP or IMAP, the Note will not sync from Office 365 mail server to your iPhone.
Additionally, if you set up your Office 365 account into the Outlook for iOS, I'd suggest you contact the in-app support of Outlook for iOS for dedicated assistance since this forum mainly focuses on Office 365 Business Online services.
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