What if nonprofits could spend less time buried in paperwork and more time transforming lives? That’s the promise of the Kairos Impact Management System (KIMS)—a groundbreaking case management platform co-developed by Urban League of Broward County, iBridge, and with support from Microsoft’s Nonprofit Tech Acceleration (NTA) program. Kairos is more than a tool—it’s a movement to reimagine how human-centered organizations track, measure, and amplify their impact. Its a solution for nonprofits made by a nonprofit.
Why Kairos, Why Now?
Nonprofits have long struggled with fragmented systems, manual processes, and limited access to enterprise-grade technology. Kairos changes that. Built on Microsoft Azure and designed specifically for nonprofits, Kairos offers:
- Streamlined Case Management: From intake to closure, every step is digitized and intuitive
- Data-Driven Insights: Real-time dashboards and analytics help teams make smarter decisions.
- Custom Workflows: Tailored to the unique needs of each organization, not the other way around.
- Collaboration at Scale: Seamless coordination across departments, partners, and service providers.
And it’s not just theory. During the recent soft launch, over 70 Urban Leaguers from 30 affiliates joined a live demo led by the Urban League of Broward County's own Daela Holness, showcasing how Kairos is already transforming service delivery.
Built by the Community, for the Community
This isn’t a top-down tech deployment. It’s a co-creation effort led by voices from across the nonprofit ecosystem.
Our team recognized a critical need: nonprofits must own their data. Through deep conversations with nonprofit leaders and frontline staff, we envisioned a system that wouldn’t just manage cases—but empower entire organizations. Kairos was designed to serve every department, every program, and every team—so they can serve their communities faster, smarter, and more collaboratively.
With Kairos, nonprofits can track families and services across programs, not in silos. That’s why we call it an impact management system—not just case management. It’s about seeing the full picture, breaking down barriers, and building stronger, more connected communities.
What’s Next?
This blog is just the beginning. We have published a series of deep dives into the technologies powering Kairos—from Azure services and Power BI dashboards to secure document management. Whether you're a nonprofit leader, a technologist, or a curious changemaker, there’s something here for you.
Explore the Series
Below is a link to over 20 blogs that will talks about the tech behind Kairos and how it fits into the broader nonprofit tech landscape. If you are just getting started in understanding technology, these will explain resources required for the application especially if you're considering the deployable model.
Take a look at the Kairos website to learn more.
