When screen sharing people see black screen

Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...

Black Screen

Sharing

Teams App

Tenny_Aus
May 20, 2021
Hi Viren_Manek;

Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic

Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.

You may need to wait for the change to kick in.
Good luck.

Regards
Tenny