Forum Discussion
Viren_Manek
Mar 28, 2021Brass Contributor
When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
- May 20, 2021
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
JulieKeena
Apr 27, 2021Copper Contributor
Ditto my ISP is Dodo. If I share using the WebApp it works fine.
pbdnuw
Apr 28, 2021Copper Contributor
JulieKeena my ISP also DODO and having same issue
- Viren_ManekApr 29, 2021Brass ContributorThen what is the setting that is impacted by ISP?
Can Microsoft confirm on this?
Can they provide a fix to this if they know the reason?
Changing ISP is not a feasible solution for everyone I suppose....