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When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
One question, I remember checking on the 1st link you provided before and it says that login to "Admin Centre". When I tried that link, it says that I do not have access....
How can I get further on that solution?
https://admin.teams.microsoft.com/users/c80d77f0-5b15-4bf0-bc8a-63dbeeb703bc/policy
Tx,
Viren
How can I get further on that solution?
https://admin.teams.microsoft.com/users/c80d77f0-5b15-4bf0-bc8a-63dbeeb703bc/policy
Tx,
Viren
Are you the administrator for your company?
- No.