Unable to receive calls and notification on ms teams on android mobile

Occasional Visitor
I am unable to receive voice call through ms teams. I am able to see only miss call notification in feed.

My organization rolled out mdm platform after that I had two ms teams apps one for personal and other for work profile. Both have same login ID, password and settings

1.dont optimise the app :selected in battery settings
2.unrestricted data usage in background selected
3.notifications are on

Mobile :one plus6
Os : android

Any help is appreciated
1 Reply

Hi @Rak0224   Since there has been no response yet from this community, I recommend that you contact Microsoft support or answers.microsoft.com, where support agents are available to help troubleshoot issues until resolution.