Teams video freeze

%3CLINGO-SUB%20id%3D%22lingo-sub-1608132%22%20slang%3D%22en-US%22%3ETeams%20video%20freeze%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1608132%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20three%20computers%20that%20are%20being%20used%20by%20my%20children%20for%20Teams%20video%20meetings.%26nbsp%3B%20All%20three%20are%20using%20Acer%20Aspire%205%20and%20have%20been%20updated%20with%208gb%20of%20ram.%26nbsp%3B%20Every%20once%20in%20awhile%20the%20video%20feed%20from%20the%20other%20users%20freezes%20but%20audio%20continues%20to%20work.%26nbsp%3B%20When%20the%20video%20freezes%2C%20I%20lose%20complete%20control%20of%20the%20computer.%26nbsp%3B%20I%20am%20unable%20to%20ctrl%2Balt%2Bdelete%20to%20try%20and%20end%20the%20process.%26nbsp%3B%20The%20only%20option%20is%20a%20hard%20reset.%26nbsp%3B%20The%20computers%20are%20brand%20new%20and%20most%20of%20the%20additional%20programs%20they%20don't%20need%20have%20been%20removed.%26nbsp%3B%20All%20other%20programs%20run%20flawlessly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EComputer%20specs%3C%2FP%3E%3CP%3EWindows%2010S%3C%2FP%3E%3CP%3ERyzen%203%20with%20built%20in%20Vega%20graphics%3C%2FP%3E%3CP%3E8gb%20ram%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1608344%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20video%20freeze%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1608344%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F769103%22%20target%3D%22_blank%22%3E%40Donnalleyd%3C%2FA%3E%26nbsp%3B%20I've%20seen%20this%20happen%20in%20Zoom%20as%20well%20-%20the%20solution%20I%20go%20to%20is%20to%20turn%20the%20video%20off%2C%20since%20it%20seems%20to%20affect%20the%20bandwidth%20strength.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThere's%20also%20this%20if%20you're%20using%20a%20Windows%2010%20device%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwindows101tricks.com%2Fwebcam-freezes-windows-10%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwindows101tricks.com%2Fwebcam-freezes-windows-10%2F%3C%2FA%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1937646%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20video%20freeze%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1937646%22%20slang%3D%22en-US%22%3EI%20have%20the%20same%20issue.%20No%20other%20programs%20freeze%20my%20PC.%20This%20is%20not%20a%20result%20of%20resource%20exhaustion%3A%20Ryzen%203950X%2C%2064GB%20DDR4%2C%202TB%20NVMe.%20All%20drivers%2C%20ASUS%20STRIX%20x570-e%20Bios%2C%20AMD%20Chipset%2C%20Windows%2010%2C%20NIVDIA%201080%20FE%20GPU%2C%20and%20O365%20updates%20have%20been%20done%20numerous%20times.%20The%20more%20video%20participants%2C%20the%20more%20likely%20and%20rapidly%20the%20freeze%20occurs.%20I%20do%20not%20suffer%20this%20on%20Zoom%2C%20Slack%2C%20and%20other%20video%20collaboration%20platforms%2C%20all%20of%20which%20I%20use%20daily.%3C%2FLINGO-BODY%3E
Highlighted
Frequent Visitor

I have three computers that are being used by my children for Teams video meetings.  All three are using Acer Aspire 5 and have been updated with 8gb of ram.  Every once in awhile the video feed from the other users freezes but audio continues to work.  When the video freezes, I lose complete control of the computer.  I am unable to ctrl+alt+delete to try and end the process.  The only option is a hard reset.  The computers are brand new and most of the additional programs they don't need have been removed.  All other programs run flawlessly.

 

Computer specs

Windows 10S

Ryzen 3 with built in Vega graphics

8gb ram

2 Replies
Highlighted

Hello @Donnalleyd  I've seen this happen in Zoom as well - the solution I go to is to turn the video off, since it seems to affect the bandwidth strength.

 

There's also this if you're using a Windows 10 device: https://windows101tricks.com/webcam-freezes-windows-10/ 

Highlighted
I have the same issue. No other programs freeze my PC. This is not a result of resource exhaustion: Ryzen 3950X, 64GB DDR4, 2TB NVMe. All drivers, ASUS STRIX x570-e Bios, AMD Chipset, Windows 10, NIVDIA 1080 FE GPU, and O365 updates have been done numerous times. The more video participants, the more likely and rapidly the freeze occurs. I do not suffer this on Zoom, Slack, and other video collaboration platforms, all of which I use daily.