Forum Discussion

dailyvmtech

Copper Contributor

Feb 29, 2020

Solved

Teams Recording Grayed Out

Hi Teams, All of the sudden, Teams Recording is Grayed Out for all users.

TeamsRecord

Ryu_Yosei
Jun 04, 2021
Jijesh1680

HI there

I had the greyed out problem myself.
I managed to fix it via PowerShell using the following.

Connect to ExchangeOnline

If module not installed yet :
Get-module MicrosoftTeams
Install-module MicrosoftTeams

Import-Module MicrosoftTeams
Connect-MicrosoftTeams
Get-CsTeamsCallingPolicy -Identity Global
If the info shows : AllowCloudRecordingForCalls : False
Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true
Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting :
AllowCloudRecordingForCalls : True
Have users restart their Teams Desktop app and it will work.

Devryk

Brass Contributor

Apr 04, 2020

kuykendall97 Hi Karen,

This has been a common issue with Teams Meeting. My recommendations would be the following:

Ask your Teams Administrator if "Allow Recording" is deactivated in the Meetings Policy for all users.
Reach out to your M365 Teanant Administrator to create a support ticket to resolve this issue with a Microsoft Engineer.

In my case, I'm the tenant admin in my company, and weeks ago this feature was grey when I tried to record a meeting and it stayed like that for over the weekend, but back in Monday everything was working fine, so it must be a Microsoft issue.

Christian_Young

Copper Contributor

Apr 20, 2020

I'm having the same issue. However, does the OS make a difference? My colleagues are using work computers with Windows 10 and they say it works fine for them and they are able to record meetings. However, I am using my personal/home laptop, which has 8.1 Enterprise. I also am unable to change the background when the video is up.