Forum Discussion

dailyvmtech's avatar
dailyvmtech
Copper Contributor
Feb 29, 2020
Solved

Teams Recording Grayed Out

Hi Teams,   All of the sudden, Teams Recording is Grayed Out for all users.
TeamsRecord
  • Ryu_Yosei's avatar
    Ryu_Yosei
    Jun 04, 2021

    Jijesh1680 

    HI there

     

    I had the greyed out problem myself. 
    I managed to fix it via PowerShell using the following.

    Connect to ExchangeOnline

     

    If module not installed yet :
    Get-module MicrosoftTeams 

    Install-module MicrosoftTeams


    Import-Module MicrosoftTeams
    Connect-MicrosoftTeams
    Get-CsTeamsCallingPolicy -Identity Global
    If the info shows : AllowCloudRecordingForCalls : False

    Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true 

    Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting : 
    AllowCloudRecordingForCalls : True
    Have users restart their Teams Desktop app and it will work. 

adam deltinger's avatar
adam deltinger
MVP
Feb 29, 2020
First rule out that changes to the policy have been made and that users are assigned the stream license
dailyvmtech's avatar
dailyvmtech
Copper Contributor
Feb 29, 2020
Stream Lic Trail is off on my user account.. I have enabled it but still the same..I don't think this is a lic issue though..

regards,
  • dailyvmtech's avatar
    dailyvmtech
    Copper Contributor
    Feb 29, 2020
    I have verified this license also and its enabled .. Microsoft Stream for O365 E5 SKU and Microsoft Teams under this license is enabled to Microsoft 365 A5 for faculty

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