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mlurker's avatar
mlurker
Copper Contributor
Feb 21, 2020

Teams notifications not working on Windows 10 desktop app

Hello,

I have a similar issue reported by many people.

 

Desktop Teams application stops showing notification after 3-5 minutes minimized. Also, there is a delay between getting notification on a mobile device (Android 10) and desktop, can take several minutes.

 

I've replaced 2 laptops because of hardware failure, and on all 3 have this issue with Teams. Some of my colleagues also experience it.

 

I have completed steps recommended in this thread (https://answers.microsoft.com/en-us/msoffice/forum/all/no-sound-notification-in-teams-app-when-instant/b148e808-3a4f-44e2-9fc3-d6fcac86b00a), it didn't work.

 

As a workaround, I don't minimize Teams windows, but this is not convenient.

 

Environment:

- windows 10 enterprise 18362.418 x64

- teams 1.3.00.362 (64-bit). It was last updated on 2/3/20.

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  • ChrisWebbTech's avatar
    ChrisWebbTech
    MVP
    Feb 21, 2020
    There is or was a bug with “closing teams” and not getting notifications even with the on close keep running activated. If you are just minimizing and not getting notifications and you can replicate it I would file a support request.

    Notifications have been working fine on mobile and desktop for me on same version other than when closing teams with the x instead of minimize.
    • mlurker's avatar
      mlurker
      Copper Contributor
      Feb 24, 2020

      ChrisWebbTechthank you for suggestion, will try that.

      BUT, as soon as I submitted this request, notifications started to work on my laptop and smartphone automagicaly.

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