Forum Discussion
Teams chat - where is it saved and how can I access it?
- Hi Jeetus,
Sure, there are many uservoices for it here including
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37466629-teams-chat-history-export-feature
So you can always vote on these as well as raise these at AMA's. Unfortunately, none look like being picked up for the foreseeable future. The typical reason for this is security and compliance, and from what I understand it is also intrinsic to the persistent chat functionality within Teams itself. Maybe there is a case to develop a copy the chat history into the mailbox but keep the compliant copy hidden.
AFAIK, there is no way around this at the current time. Features such as DLP, Supervision could be employed to probably curb some of those incidents. However, I have also heard many argue that during their Skype usage users were purging conversation history from their mailbox which typically led to having to buy third party journaling solutions for compliant copies.
I can understand the frustration with this and absolutely what you are trying to achieve with as little pain for the users. It will be interesting to see if Microsoft change their position on this in the future given the demand.
Best, Chris
Jeetus would it work to have the Incident Management Team use a Team, instead of chat? Start a new thread for each incident or group by channel - then the content and conversation history is more readily viewable.
hughd Why is it, when people express a specific desire to perform a specific task that was never an issue in the past - they have to keep re-asking, or clarifying and rejecting "alternative" suggestions!
It is a very basic expectation to DELETE ALL CHAT!! It is a BASIC FUNCTION EVERYWHERE!! It is really as simple as INCLUDING A SYMBOLIC BUTTON to activate a function behind the scenes to CLEAR UNWANTED TEXT!!! I don't WANT a workaround, and I DON"T WANT EXCUSE! Where the heck is this text that I INTEND TO DELETE and WHY is the solution so pathetically unavailable.
THIS EXPERIENCE is like a childish game of keep away, on the grade school playground. Once the tallest kid gets the ball your screwed, unless you kick him in the nuts!
- There is a much easier way to copy paste a chat if you log into Teams through your browser instead, you can then select all and copy & paste. If there are emoji's they throw things out a little and you have to remove them, but much easier option then each individual message through the App.
things_are_not_getting, the original ask was how to organise incidents better within Teams, so I responded based on my experience. We've used Jabber, a couple of different incident management tools and are working on using Teams better. Our own ServiceDesk Team has used Jabber, then switched to group chats within Jabber, until the day there was a problem with Jabber and they lost their history. After that they switched to Teams and while they use Chat with smaller groups they also have a Team with a Channel and within that Channel they start a different conversation for each ask/incident. With Chat we have a retention policy removing all chats older than XX days. Posts to a Team are not subject to the same rule, so by choosing a chat versus a post to the Team people can pick if the post will be retained or expire. Exporting Chat History is a different topic and yes, Microsoft could make that better.
