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arielroza's avatar
arielroza
Copper Contributor
Jul 08, 2022

Teams Autoattendant disconnecting right after answering

I have setup several autoattedants in the same tenant that are bahaving strangely: They disconnect the call after 1-2 seconds of answering.

I am calling from my Teams cliente on the same tenant, so no codec or call routing issues. Also, there is no SBC in the middle that I can look into.

 

I have setup everything. The AA has it's resource account, and the RA has it's virtual user license and directory number assigned.

 

Has anyone seen something like this?

Regards,

Ariel

Autoattedant
Call Disconnect
teams
  • Thorsten Pickhan's avatar
    Thorsten Pickhan
    MVP
    Jul 08, 2022
    Hi,
    No, I have not noticed this behaviour in the past. Can you share some details about your AA configuration. Is there a greeting in place and which type of greeting? Can you hear the greeting message? What is the call action in your AA?
    • arielroza's avatar
      arielroza
      Copper Contributor
      Jul 08, 2022
      Hi, Thorsten!
      The Greeting Message is disabled (I enabled it, with the same results)
      There's an audio file for the menu options (I changed it to a text message, same results).
      I cannot hear anything. The autoattendant answers the call, and ends it before the call clock reaches 0:02
      • Thorsten Pickhan's avatar
        Thorsten Pickhan
        MVP
        Jul 08, 2022

        Hi arielroza,

        Do you know the self-healing feature in the Microsoft Admin center? There is also available a check for Auto Attendants issues:

         

        Give it a try. You can find it in the Microsoft Admin Center -> help & support. From what you are reporting, it sounds like it is an issue in the backend.

        Did you try to call the SIP URI of the ressource account instead of the assigned phone number?

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