Teams app crash when user use phone

[GD-ALTI]

Hello,
We have an issue with a user who is using calling phone by number on Teams, Each call, Teams crashes and we are forced to cut the process
We are direct routed

We use Fslogix  profil on on-prem rds2016

We have completely redone the user profile,
We have updated the teams to the latest version, and tested the preliminary version : the problem is still there
we have tested version 1.4.00.26376 and the calls work
We have checked the configuration of the voice and license teams
calls works on Teams web and Teams for mobile

Thank you for your help

Best Regards

[#2]

Are you referring to calling team by phone number or Microsoft Team app?
Have you tried updating the device?
Try restart your PC.

[#3]

yes, i'm referring to calling team by phone number.
device
We use Fslogix profil on on-prem rds2016 and we have completely redone the user profile,
update is OK