May 13 2020 09:09 AM
I’m using Teams on both my laptop and iPhone, and when I received calls it used to call on both at the same time, given I was logged in both places. It has however now suddenly stopped ringing on my mobile app, and only comes in on my laptop. Which is frustrating as I would like to have the opportunity to choose where to take the call from.
How do I change that so I get call simultaneously on both devices again?
May 13 2020 12:38 PM
Solution@Callesk, I have seen this before and found that if I signed out of the Teams app on my iPhone and then signed in again, then the calls started going to both places again.
May 14 2020 08:44 AM
@Daniel Watson Thanks very much for that advise, as that helped for me as well.
May 14 2020 11:11 PM
Hi @Callesk
This majorly happens on the devices wherein once the application goes in the background some of the devices kills the application which causes the issue. Killing the application in the background to save battery is a major feature.
As soon as the application is back in the foreground and is running the application will fork the call and ring on both the logged in places.
With Regards,
Satish U
Jul 08 2021 09:34 AM
Jul 08 2021 12:33 PM
Jul 08 2021 01:42 PM
Jul 09 2021 10:20 AM
Jul 14 2021 02:34 PM
Aug 05 2021 06:49 AM
Aug 27 2021 10:59 AM
@Callesk its 8-27 and I am having this issue where calls will sometimes ring through onto my IOS teams ap but other times it wont. I work remotely so I can't answer via my desktop since remote doesn't access the internal microphone so I have to answer with my cellphone. This is very frustrating and I am losing business by not being able to take client calls.
Sep 02 2021 09:25 AM
Not sure if this will help, but I did initiate a log in and log out of the skype app on my iPhone. Can't conclusively state if that is what fixed it, but it's working now. I previously tried rebooting phone, signing out of teams, deleting user, deleting all data, deleting app, logging out on desktop, logging back in using LTE, logging in using wi-fi...all of which failed to make it work. The standard MS statement of "Contact your IT Admin" is useless when YOU are the admin! In the end, I have a feeling that something skype-related was taking over the connection and preventing the calls from coming through to the phone. It's something to try at least.
Sep 02 2021 09:43 AM
Hey thanks for the response but I don't have Skype on my phone. I have tried all the things you have advised as well. I reached out to my IT department and apparently several other employees have mentioned the same issues but our IT has no idea how to fix it. They state its a @Pernille-Eskebo issue. And as we can all see Microsoft Teams hasn't done anything in this form to advise people how to fix the issue.
Dec 29 2021 04:14 AM
Dec 29 2021 05:05 AM
Unfortunately no and as you can see @Pernille-Eskebo doesnt care one bit about users
Dec 29 2021 07:53 AM
Hi @TRKellum This is a forum by and for Teams users; Microsoft Teams MVPs are experts in this technology and represent Microsoft throughout this community.
The Feedback portal is where users can report bugs or suggest feature modifications, and track the items' votes and progress.
Answers.microsoft.com is a tech support site where authorized Microsoft agents are available to troubleshoot issues until they are resolved.
Feb 21 2022 12:16 AM - edited Feb 21 2022 12:18 AM
Hi,
I had the same issue, as described on my iPhone.
After going to ms Teams settings on the iPhone, I discovered a setting to "delete" local ms teams data from the iPhone and re-sync from the server - after restarting the app.
That is what I did. The chat history is now empty on the iPhone (only / not on other devices) and phone ringing works just fine.
Maybe that option in settings was not available last year, when this discussion took place.
Best regards,
Jochen
Feb 25 2022 06:13 AM
@jochenro thank you very much! I did this and it worked! much obliged,
May 13 2020 12:38 PM
Solution@Callesk, I have seen this before and found that if I signed out of the Teams app on my iPhone and then signed in again, then the calls started going to both places again.