Forum Discussion

Copper Contributor

May 13, 2020

Solved

Team calls not ringing on Mobile app anymore

I’m using Teams on both my laptop and iPhone, and when I received calls it used to call on both at the same time, given I was logged in both places. It has however now suddenly stopped ringing on my ...

calls

mobile apps

teams

Daniel Watson
May 13, 2020
Callesk, I have seen this before and found that if I signed out of the Teams app on my iPhone and then signed in again, then the calls started going to both places again.

TRKellum

Copper Contributor

Sep 02, 2021

Hey thanks for the response but I don't have Skype on my phone. I have tried all the things you have advised as well. I reached out to my IT department and apparently several other employees have mentioned the same issues but our IT has no idea how to fix it. They state its a Pernille-Eskebo issue. And as we can all see Microsoft Teams hasn't done anything in this form to advise people how to fix the issue.

TelecomTalker

PaulTW

Copper Contributor

Dec 29, 2021

Any more update as im having the same issue on some Samsung Android phones, new phones setup, notifications are being received but not ringing on the mobile?

TRKellum
Copper Contributor
Dec 29, 2021
PaulTW
Unfortunately no and as you can see Pernille-Eskebo doesnt care one bit about users
- Therese_Solimeno
  Moderator
  Dec 29, 2021
  Hi TRKellum This is a forum by and for Teams users; Microsoft Teams MVPs are experts in this technology and represent Microsoft throughout this community.
  
  The https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472 is where users can report bugs or suggest feature modifications, and track the items' votes and progress.
  
  Answers.microsoft.com is a tech support site where authorized Microsoft agents are available to troubleshoot issues until they are resolved.