Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Profile Photo for Teams Video Chat not in Sync with the rest of Office Suite

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New Contributor

Hi,

I recently updated my profile photo in outlook. it automatically changed my profile photo in other MS applications. It took a few days but finally my MS Teams photo also got updated to the new one automatically.

But whenever I pause my video in a call, I still get my old photo as the icon in place of my video. How do I get this to change to the new photo as well?

2 Replies

@Rushil_KapTry clearing the local cache for the Teams desktop app on your machine, so that it is forced to fetch the image again. Instructions on how to do that are here:  https://www.uvm.edu/it/kb/article/clearing-teams-cache/