Apr 03 2020 09:52 AM
Apr 03 2020 09:52 AM
I'm getting intermittent display pixelation/distortion in the Teams client on Mac. When this happens the pixelation (see screen shot) occurs every time I navigate away and then return to the Teams window. The pixelation usually resolves itself in about 15 seconds after returning to the Teams window.
A reboot of the Mac will often resolve the issue longer term (1-2 days) before it comes back.
Anyone else seeing anything like this? I'm guessing it could be a display driver or maybe a third party conflict? Any ideas?
Apr 13 2020 10:55 AM
Apr 14 2020 11:33 AM - edited Apr 14 2020 11:33 AM
I uninstalled and then re-installed the Teams client from the website. On a related note, I haven't seen this issue re-occur now for at least a week, which I believe coincides with when I installed the latest OSX Catalina update - see screen cap below.
Apr 14 2020 02:23 PM
Apr 17 2020 11:05 AM
I am having this problem as well. I re-installed Teams to no avail. I also went into the Library folder in my account and deleted all the config files related to Teams, but this didn't help. This is on Mac OS 10.15.4 with the installer available from teams.microsoft.com on April 17, 2020. The problem started today - I used Teams yesterday with no problems.
This is pretty terrible for what has become mission-critical software!!!
Apr 22 2020 05:48 AM
When I went to use my Mac the next day, it was frozen and I had to force restart. During the restart process,the entire laptopscreen was similarly pixelated. But after the restart, everything worked fine. Not sure of the mac auto-installed an update, or the reboot fixed it, or what, but my issue is now resolved.
May 07 2020 10:11 AM
Jul 29 2020 02:26 AM
@KeenanTrueKP I am seeing exactly this problem, intermittent screen scrambling which then clears back to normal and a few seconds later repeats. Rebooting doesn't clear it for me. Maybe reinstalling will. Any advice gratefully received!
Jul 29 2020 03:16 AMSolution
Jul 29 2020 11:20 AM
Same issue here... been driving me crazy for about two months. Someone suggested turning off GPU acceleration, but I don't even see that option anywhere (plus it sounds like a system-wide setting, so ugh)
Jul 29 2020 11:24 AM
I tried turning off the GPU acceleration (It's in the energy saver in system preferences). It is system wide, and it made no difference, the pixelation still occurs. We have taken our team off Teams and back to WhatsApp for the time being until a patch is forthcoming.
Aug 05 2020 07:55 AM
Worked for me too.... for about three days. Then it came back. I also noted that when the system goes to sleep for extended periods of time, like over night, it happens. During the course of the day, it happens if the system went on standby for a few hours.
This solution seems to be a partial fix but not complete.