Forum Discussion

MVP

Jun 23, 2020

Solved

Outlook contacts not syncing with Teams, why?

Hi, according to this : https://techcommunity.microsoft.com/t5/microsoft-teams/o365-outlook-contacts-not-syncing-with-teams/m-p/359161 You need to have a company name for every contact you want to s...

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ChristianBergstrom
Jun 23, 2020
KaiStenberg Please try adding a contact in Outlook with just a name and a phone number. Sign out of Teams desktop manually (top right corner) and back in again. Does it appear under Calls -> Contacts in Teams?

elliottchandler

Brass Contributor

Jun 01, 2021

It is not solved for me. I have old contacts in Outlook with Company Name and Phone Number and they do not sync. I can create a new contact with the same name, no company and a phone number and the contacts syncs to Teams. If a user has hundreds of old contacts they do not sync to Teams.

pbarnett

Copper Contributor

Jun 10, 2021

elliottchandler

For all who will listen, after a 6 month long case with 365 support I finally have a fix to the Outlook/Teams contact sync problem!!! you have to put Teams into 'Public Preview' mode.

First follow link below to make the option available on the teams app:

https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.microsoft.com_en-2Dus_microsoftteams_public-2Dpreview-2Ddoc-2Dupdates&d=DwMGaQ&c=rMypsi2XMCFofe1ap9ofEUX5gM1yzrrx-U6jWPgwRl8&r=3tTVQrzOrrKx5QiBggYtUOXxmVXmEl_ZqMy6mxisxys&m=3CnR06mwHKWmz_w7YFNofNYI2Z4ImEbqnJsMT7ViWHE&s=gB7lXr3TLaArn0-2ZFB-wR5ul5H9Y3zkBVp6D1OtR38&e=

Wait a bit for the policy to propagate to the clients then turn the setting on in the app

Close teams and reopen. Then BOOM!! ALL contacts will start to load

Markus Rüegg
Copper Contributor
Nov 03, 2021
pbarnett do you have also a solution for subfolder contacts? this solution works only for main level contacts.