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Thomsch's avatar
Thomsch
Iron Contributor
Sep 18, 2020
Solved

NDI is not supported - error message

As soon as I want to enable the NDI support within my Teams client, I get the following error message:   What kind of problem do you think that is? BTW. the meeting policy is adapted to acce...
NDI
teams
  • DeltyZero's avatar
    DeltyZero
    Nov 17, 2020

    Thomsch I got mine to work by disabling GPU acceleration in the General settings and then restarting Teams.  On my system with an Intel GPU, NDI would be selectable after a reboot but would then turn off with the "NDI is not supported" error as soon as I started a meeting.  Interestingly enough, after I disabled GPU and enabled NDI, I was then able to turn GPU acceleration back on and NDI continued to work (at least for now.)

     

    Hopefully this works for other people - we'll see how it goes over the next few events.

Aqueum's avatar
Aqueum
Copper Contributor
Sep 18, 2020

ThomschI have put in a service request about this.  I'm having exactly the same issue.  In terms of what it might be, my best guess is that it isn't supported outside the US, as I saw a comment on https://www.youtube.com/watch?v=Px1eEpd7ovw&ab_channel=NewTek saying:

"https://www.youtube.com/channel/UC9SMJZXNauBjb_RNawU0jFwhttps://www.youtube.com/watch?v=Px1eEpd7ovw&lc=UgwRgu1jWbWnF4mvt9d4AaABAg

in austria /europe it doesnt work to turn ndi on in msteams"
I'm very much hoping that's not the case, but can I ask if you're also in Europe?
Thomsch's avatar
Thomsch
Iron Contributor
Sep 21, 2020

Aqueum correct, I'm also within Europe.

Thanks for your input.

 

To be honest, I don't think that's the reason. There are a lot of german youtubers also showing off some NDI examples with Teams...