Hi Will! For a company with 150 employees, there are a lot of service desks integrated with MS Teams like Rezolve.ai, Service Desk, Slack, Zia: IT helpdesk chat bot, Zoho-Cliq chat application, Halp, Zendesk, HaloITSM etc. A lot of these especially Rezolve.ai offer easy-to-use interface within MS teams and resolve issues within 15 seconds.