Hello all ,
I want to roll out MS teams to use company wide since we have included in our office365 bundle . I have created a small user test group before company wide push. My issue is that in some of the users i am facing the issue where the desktop app will not connect to any Audio/Video meeting with the error \"Sorry we couldn't connect you\". Others it works fine.
The users can join all meeting fine via a browser though.
I have checked event logs and the only error i see when joining a meeting is the 4227 error TCIP .
I have tried reinstall ms teams , restart pc , check drivers nothing.
I havealso tried manual install from downlaoded msi and exe still same issue.
Can anyone pelase help ?
","body@stringLength":"1832","rawBody":"Hello all ,
I want to roll out MS teams to use company wide since we have included in our office365 bundle . I have created a small user test group before company wide push. My issue is that in some of the users i am facing the issue where the desktop app will not connect to any Audio/Video meeting with the error \"Sorry we couldn't connect you\". Others it works fine.
The users can join all meeting fine via a browser though.
I have checked event logs and the only error i see when joining a meeting is the 4227 error TCIP .
I have tried reinstall ms teams , restart pc , check drivers nothing.
I havealso tried manual install from downlaoded msi and exe still same issue.
Can anyone pelase help ?
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I have tried all the options below but no luck.
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This worked great for me, thanks for the advice.
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He had been on a Teams meeting earlier and had left his Bluetooth speakers on & connected to the laptop.
He got the \"Sorry we couldn't connect you\" Teams app message when he tried to join a later meeting.
He changed Teams to use system speaker, then he could connect.
He was then able to change Teams to use the Bluetooth speakers.
I suspect that signing out and back in to Teams would have done it too - to use system speakers instead of Bluetooth.
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https://deploymentresearch.com/fix-for-windows-10-exhausted-pool-of-tcpip-ports/
It's also worth checking the network path between Teams clients in the Teams servers. Look for security software and transparent proxies that block or impede traffic.
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Hope this helps!
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Cryptography]
[HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Cryptography\\AutoEnrollment]
\"AEPolicy\"=dword:00008000
[HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Cryptography\\Configuration]
[HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Cryptography\\Configuration\\SSL]
[HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Microsoft\\Cryptography\\Configuration\\SSL\\00010002]
\"Functions\"=\"TLS_RSA_WITH_AES_256_GCM_SHA384,TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_3DES_EDE_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256\"
spidermn one of our users is having this issue. I have tried disabling Windows Defender firewall and that did not help. she can call form the app on a different device, from the web version of Teams, and from her cellphone.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"121","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-04-20T15:32:40.786-07:00","lastPublishTime":"2020-04-20T15:32:40.786-07:00","metrics":{"__typename":"MessageMetrics","views":148431},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:1263755/message:1322999","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:1321468":{"__typename":"ModerationData","id":"moderation_data:1321468","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1321468":{"__typename":"ForumReplyMessage","uid":1321468,"id":"message:1321468","revisionNum":1,"author":{"__ref":"User:user:45079"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:1263755"},"conversation":{"__ref":"Conversation:conversation:1263755"},"subject":"Re: MS Teams Desktop APP - Sorry we couldn't connect you.","moderationData":{"__ref":"ModerationData:moderation_data:1321468"},"body":"I have seen this over the last week. Particularly mid Teams meeting.
I see Event ID 4227 then a DNS client event error (1014) about unable to resolve a DNS entry for the Teams infrastructure.
This started happening about a week ago and has increased in severity.
I made a bit of progress on fixing this with a combination of the following.
1) Change the IPv4 / IPv6 preference to use IPv4 first
2) Increase the size of the TCPIP IPv4 socket pool to the maximum size
3) Update devices to Windows 10 2004.
The number of incidents that were being reported by the user base has dropped dramatically. We still get the odd incident on poor network connections (home broadband) but at one point we were getting hundreds of reports a week of this issue occurring.
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