Forum Discussion

Eric_H's avatar
Eric_H
Iron Contributor
Sep 24, 2019

Missing or Delayed notifications

I'm posting a new thread to draw some attention to this.  I've seen nearly a dozen times in our organization a Chat or @ mention not reach the destination user on the desktop app.  No message in the ...
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  • AnupamaJinde's avatar
    AnupamaJinde
    May 25, 2021

    Eric_H 

    Had the same issue. Tried all solutions - uninstalling, removing cache, reinstalling, ensuring Focus Assist is turned off, trying sans the VPN, on different networks etc. etc. - nothing worked.

     

    However, turning on the Developer Preview helped:

    Teams > Settings > About > Developer Preview 

     

    I'm now getting notifications in real time. Hope this helps. 

AnupamaJinde's avatar
AnupamaJinde
Icon for Microsoft rankMicrosoft

Eric_H 

Had the same issue. Tried all solutions - uninstalling, removing cache, reinstalling, ensuring Focus Assist is turned off, trying sans the VPN, on different networks etc. etc. - nothing worked.

 

However, turning on the Developer Preview helped:

Teams > Settings > About > Developer Preview 

 

I'm now getting notifications in real time. Hope this helps. 

AOEH's avatar
AOEH
Copper Contributor
May 25, 2021

Does that mean, that they implemented a fix in a future version?

What I observed is, that sometimes, when I get and read a message on my phone, sometimes I have to wait for long until the message appears in the client app. 


Just as side note and most probably not related: I have also a similar issue on my phone. Sometimes I see the notification but the client doesn't refresh and showing up the latest message. I have to close and open the app to read the message.