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Migrate Teams & Our desk phones

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New Contributor
We will be looking to migrate Teams and Our desk phones at https://www.itlandmark.com/
Do we get dedicated number if we purchase O365 Premium or Essential license for calling?
How Teams can be helpful to users in adding the Desk phone numbers into the account rather than the number provided by microsoft teams?
How to integrate Different vendor desk phone numbers into Teams? what are vendors that microsoft Teams can be supported for calling?
 
5 Replies
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Solution

Hi,

 

First of all try to get rid of desk phones and use your Teams client with a headset, I know it can be hard to learn some users to work that way but it will be better for them in the end.

 

To get your current phone numbers in to Teams you have two options, either with Calling Plans or Direct Routing. Calling plans are limited to some countries and it looks like you are located in USA and India, so for USA can can move your numbers to Microsoft and use Calling Plans and then Microsoft will be your telephone company. For India you can't get any numbers from Microsoft or move your current phone numbers to them so then you have to use Direct Routing, either you can setup this by yourself (or using a partner) or you can buy that service from a telephone company (maybe your current provider). 

 

With Direct Routing the call will come in from PSTN to your telephone company and then to something called a  Session Border Controller (SBC) that sends the call to Team, users can then answer the call in Teams.

https://docs.microsoft.com/en-us/microsoftteams/direct-routing-landing-page

https://docs.microsoft.com/en-us/microsoftteams/calling-plan-landing-page

 

You will be able to use Calling Plans or Direct Routing with O365 Premium or Essential licenses, you need Enterprise E1/E3 with Phone System Add-on or E5 licenses.

https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/office-365-business-premium

 

If you want to use a desk phone there is currently three supported vendors, Yealink, Crestron, or Audiocodes. You can buy other brands that will use something called 3PIP but this will not be supported after July 2023. Poly also have a device listed as a deskphone called Elara 60, but this needs a mobile phone to work.

https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=34

 

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@Linus Cansby  Thanks for the response.

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An update on this, based on the recent announcement about Microsoft 365 Business Voice. You can now stick with Business Premium, and add Microsoft 365 Business Voice, rather than having to step up to one of the Enterprise plans just to be able to get Phone System.
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@Linus Cansby Hi can i check if these desk phones will allow recording?

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Currently the Teams native phones does not support recording. There will be support for recording of Teams calls with the new Call recording for compliance API, but using that (with a third-party tool) you will record all calls and the recording is not triggered by user.

 

In the Skype phones (3PIP) there was recording available to USB drive, not sure if that works with Teams.