Forum Discussion

jcjchavez's avatar
jcjchavez
Copper Contributor
Apr 16, 2020
Solved

Microsoft Teams won't send dial pad inputs when navigating a phone tree during a conference call

Our users sometimes need to dial to an external number from the Teams app on their phone, add another external number to the call, then use the dial pad to navigate a phone tree. However, the Teams c...
conferencing
teams
  • kevtherev's avatar
    kevtherev
    Feb 02, 2021

    jcjchavez(and a message to my future self when I get annoyed by this again)

     

    So I realised that there are two dial pads. The one in the main Teams window doesn't send tones. 

     

    But if you can navigate to the call itself there is another dial pad at the top. This does send tones.

     

    🙂

     

    JULY 2023 UPDATE FROM MY FUTURE SELF:

     

    They Keypad option in Teams sends tones on the call. To add another participant, click on People and then dial another number.

     

     

zipper265's avatar
zipper265
Copper Contributor
Mar 09, 2022

jcjchavez We signed on with MS Teams Voice about five months back and the dial pad was working normally.  About a month back, I realized my dial pad wasn't working.  Other staff say it is "hit and miss"...which are the worst to troubleshoot.  Uninstalling / Installing MS Teams did not resolve the issue.  If I know I'll need to use the dial pad, I'll make the call through my cell phone on MS Teams app as the dial pad always works there.

Resources