Microsoft Teams Issue

Occasional Visitor

I used to be able to get into Teams meetings when invited by my clients but now I can't and I'm getting this message:

 

Sorry, but we’re having trouble signing you in.

 
AADSTS50020: User account 'michele@activatedgrowth.com' from identity provider 'live.com' does not exist in tenant 'Activated Growth' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
 
Troubleshooting details
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Request Id: fe6dd917-3333-46e9-bca0-0accca9c1800
Correlation Id: a651285a-e139-4137-9035-f61eaccd625a
Timestamp: 2020-12-08T15:15:51Z
Message: AADSTS50020: User account 'michele@activatedgrowth.com' from identity provider 'live.com' does not exist in tenant 'Activated Growth' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
 
I did load the app on my computer so this might be causing issues.
1 Reply

@micheleleach 

I'm reading the message:

"User account '********" from identity provider 'live.com' does not exist in tenant '*****' and cannot access the application"

That your account has been deactivated on that tenant. Have you asked from them, if this could be possible?