Forum Discussion
MIcrosoft teams Direct routing | user Dialpad missing
Thanks for your response, you actually got it..
The problem is at point number 2,
it says the user is not homes online , see below :
Checking if the user is hosted online.
We have detected that the user account is not hosted online. Teams will only display a dial pad for users who are hosted online.
Tell me more about this issue and how to resolve it
Additional Details
IsSfbCloud = False
No idea, how to fix this.
Rohit001 Sounds like you have (or have had) a Lync or Skype for Business Server deployment on premises. Is this the case?
Assuming that you're syncing the account in question from AD, can you look at the attributes of the concerned user account and see what the value for MSRTCsip-DeploymentLocator is? If this value is SRV then that is your problem.
If you still have a Skype on-premises environment, then you need to implement a hybrid configuration and migrate your users online.
If you no longer have Skype on-premises then you need to correct that attribute as it is causing the wrong Interpreted User Type to be defined online and is causing Teams to think that there is a Skype account on-premises for that user.
- Thanks for your response,
We have this new setup, we were not using skype on premises earlier,
Where i can check this parameter please, it would be a great help.Rohit001 ok, connect a https://docs.microsoft.com/en-us/powershell/module/teams/connect-microsoftteams?view=teams-ps and run the below for the concerned user:
Get-CsOnlineUser -Identity email address removed for privacy reasons | select Displayname, interpretedusertype, onpremhostingprovider, teamsupgradeeffectivemode | flPlease post the output.
- Here is the output:
DisplayName : Vikramaditya Harchekar
InterpretedUserType : PureOnlineTeamsOnlyUser
OnPremHostingProvider :
TeamsUpgradeEffectiveMode : TeamsOnly