Forum Discussion

Microsoft

Mar 25, 2020

Solved

Microsoft stream - Only recording sound and not recording screen share

Hi. I tried to record a meeting but it only recorded the audio and people's teams photos/any live webcam footage people were sharing. It did not capture screen sharing of a presentation. ...

microsoft stream

LinusCansby
Mar 25, 2020
That is an active incident reported in the Message Center, started yesterday. ID TM207532

Title: Recorded meetings not capturing screensharing

User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.

Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.

Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.

Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)

LinusCansby

MVP

Mar 25, 2020

That is an active incident reported in the Message Center, started yesterday. ID TM207532

Title: Recorded meetings not capturing screensharing

User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.

Current status: We're continuing to attempt to reproduce the issue in a controlled environment. Additionally we're reviewing processing usage on the video-based sharing infrastructure to determine potential impact mitigation options.

Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing an affected meeting recording.

Next update by: Wednesday, March 25, 2020, 6:00 PM (5:00 PM UTC)

SimonaMargarint

Microsoft

Mar 25, 2020

Thank you for fast reply

Where can I follow the updates when this will get solved?

Thanks

Simona

Michel Bosch
Brass Contributor
Mar 26, 2020
SimonaMargarint You can find it in your Office 365 admin portal > Health > Service Health
https://admin.microsoft.com/Adminportal/Home#/servicehealth
- SimonaMargarint
  Microsoft
  Mar 26, 2020
  Hi Michel Bosch
  
  can you please provide me a screenshot?
  
  The link you gave me do not work. I do not have permission
  - Michel Bosch
    Brass Contributor
    Mar 26, 2020
    SimonaMargarint Hmm thought I posted the text...let's try it again 🙂
    
    Recorded meetings not capturing screensharing
    TM207532, Microsoft Teams, Last updated: March 26, 2020 12:37 AM
    Start time: March 16, 2020 7:00 PM
    Status
    Service degradation
    User impact
    Recorded meetings not capturing screensharing for any user with a session lasting over an hour.
    
    Title: Recorded meetings not capturing screensharing
    User Impact: Recorded meetings not capturing screensharing for any user with a session lasting over an hour.
    
    Current status: We're continuing our efforts to rebalance traffic. Once the fix is developed, we'll deploy it to the affected environment.
    
    Scope of impact: Your organization is affected by this event, and any user may experience impact if they are viewing a meeting recording that had a screensharing session that lasted for over an hour.
    
    Start time: Monday, March 16, 2020, 7:00 PM (6:00 PM UTC)
    
    Root cause: An unexpectedly large influx of traffic to a portion of Microsoft Teams infrastructure resulted in a degradation to the recording meetings feature, resulting in impact to capturing screensharing.
    
    Next update by: Thursday, March 26, 2020, 7:30 PM (6:30 PM UTC)