Jul 14 2022 07:01 AM - edited Jul 20 2022 06:07 AM
I was invited to an organization as a Teams guest. In the first login, I was required to scan a QR code to add an guest account in the Microsoft Authenticator app. This account wasn't like my own ones because it had "#EXT#" in the account to show that I was an outsider of their organization. When I login Teams guest account, I needed to click a pop-up 2-digit number in the Microsoft Authenticator app to get authenticated.
This was fine for sometime. But then I accidentally removed the account from my Microsoft Authenticator app. So how can I regain that QR code - or how can I add that account in my Microsoft Authenticator app again?
Should the admin of that organization remove and invite me again? Is there an article/instruction/doc about this situation?
Thank you!
Jul 30 2022 04:40 PM
Solution
Do you still have the QR code? Press + on the authenticator app on the top right to add and rescan the QR code previously send - it should re-add the account to Authenticator.
If you cannot find the QR code or have deleted it, get the administrator in Azure AD to resend the guest invite to you, or barring this, hard delete you from Azure AD and then re-add you, that should restart the process.
Hope that answers your question
Best, Chris
Sep 14 2023 08:26 AM
@Christopher Hoard I am unable to get MS Authenticator to regenerate the QR code. The Azure Admin for whom I'm a guest invitee has deleted me from Azure AD and added me again and I receive the new Teams invite but when I click on the link it simply directs me to the two digit access code to sign in. I need to add my guest account to MS Authenticator for the access code to allow me to sign in so am simply going round in circles. Can you help ? Thanks
Sep 14 2023 08:27 AM
Jan 15 2024 02:00 AM
Jul 30 2022 04:40 PM
Solution
Do you still have the QR code? Press + on the authenticator app on the top right to add and rescan the QR code previously send - it should re-add the account to Authenticator.
If you cannot find the QR code or have deleted it, get the administrator in Azure AD to resend the guest invite to you, or barring this, hard delete you from Azure AD and then re-add you, that should restart the process.
Hope that answers your question
Best, Chris