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Having an Audio issue with Microsoft Teams application

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Frequent Visitor

I have an Jabra Headset, Whenever i connect call through team Desktop application i can not hear voice but other can hear me.

 

Headset is working fine on Web app as well i can hear audio from video and audio files like youtube Video, music and movies.

 

I update system sound drivers also remove and reinstall Jabra headset driver but still having same issue.

 

Can some please help here.

1 Reply
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@nilesh_p Hi, I know there has been some issues with bluetooth devices occasionally. If you go to the Jabra support pages you can see if it's certified for Teams and/or Unified Communications, which is good to know.

 

Have you tried making a test call and see what comes out of it? Perhaps you can solve it by adjusting your device settings.

https://support.microsoft.com/en-us/office/manage-your-call-settings-in-teams-456cb611-3477-496f-b31...