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FredvanZyl's avatar
FredvanZyl
Copper Contributor
Apr 23, 2020
Solved

Changing a display name of a user in MS Teams

I have changed the user's Display Name in Admin Console of Office 365 to Cassey Coetzee, she already did work in MS Teams as Cassie Coetzee. The new Display Name not coming through on MS Teams.  
Display Name in MS Teams
  • JeffD1400's avatar
    JeffD1400
    Oct 02, 2020

    HelgeDV I find these very general timings:

    On Premise AD -->  Azure AD via AAD Connect:  3 hours (very large organization)

    Azure AD --> O365 Exchange: 1-2 hours

    O365 Exchange --> Exchange Addressbook: 6 hours

    Azure AD --> Teams:  Unsure actually, but well within 24 hours

    Note:  I had to quit Teams, and restart it in order to see display name changes.  This is even after 48 hours of a change making it to Teams (checked via Teams web version)

HelgeDV's avatar
HelgeDV
Copper Contributor
Jul 29, 2020

I have the same issue with on-prem AD accounts synced to AAD. Displayname is updated in AD, AAD, OWA but not in Teams. My own display name is changed in Teams (web and windows desktop app) but not those of all the users from my tenant (neither in Teams on the web nor Teams Desktop App). 

 

What time period would you consider normal for a change to propagate down JoshLeporati?

 

Thank you!

techfortune's avatar
techfortune
Copper Contributor
Oct 06, 2020

HelgeDV  I have the exact same issue and setup. Any news on this? I am sitting at about 3 hours since I made the change in AD, I saw it replicate out to O365 and Azure but not Teams. Maybe it's a 24 hour sort of thing?

 

 

  • HelgeDV's avatar
    HelgeDV
    Copper Contributor
    Oct 07, 2020

    Not really techfortune. We basically sat it out. After something like three days all changes were reflected correctly for all users / Teams clients. 

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