Forum Discussion
Can we configure Teams to offer Press to Accept on forwarded calls similar to Asterisk?
On our old Asterisk system we used the FindMe feature which if we were not at our extension it would forward directly to our cell phones. However we even had the option that if we answered the PBX asked us to press 1 to accept, if we did not then it would forward to our normal extensions voicemail.
I'm trying to figure out how we can do this feature within teams for a specific after hours support use case.
Auto Attendant - Answers calls - sends to ring group - if no one answers try a cell phone, if that does not answer send to teams voicemail which then gets emailed out to the group.
1 Reply
There isn't a "Follow Me" type feature in Teams, but you can do Simultaneous Ring, which would allow a user to have it ring in Teams and on their mobile phone number (if they didn't install the Teams client on their phone).
For the Voice Mail portion, you can setup the "Call timeout handling" option to forward to "Voicemail" which allows you to point it at an Office365 group.
If you wanted to combine the two configurations, you could do something like this:
- Setup the auto-attendant to answer and provide options (if necessary) and time of day behavior
- Point AA to a Call Queue where all the usual agents reside
- Have the "call timeout handling" option point to a "failover" call queue
- That "failover" call queue has one member with simultaneous ring enabled, and points to a cell phone number
- That call queue has "call timeout handling" set to "Voicemail" and is pointed to an Office365 group
Not the perfect solution, but gets close to what you're trying to achieve I believe. The unfortunately situation with this configuration is the burning of the extra Teams + Phone System license for the "failover" user.
Hope this gives you some ideas to tinker with.
