Business Voice - Yealink not ringing after ending previous call

Occasional Visitor

Good Morning,


I've got a client who uses Business Voice with Yealink phones, all working fine except when a user answers a call from the call queue if the main number is called while they are on the phone and they finish the current call they are unable to pickup the new call. The phone doesn't ring so they would need to pick the call up on another handset.


Any setting I can adjust so when the users line becomes free they also start getting the new call?

1 Reply

Hello @Craig1986 Since members of this community haven't commented on this post yet, I recommend that you open a ticket at Yealink Support or, where agents are available to troubleshoot issues until a resolution is found.