Business Voice Number does not wotk without the country code (+1)

%3CLINGO-SUB%20id%3D%22lingo-sub-2577582%22%20slang%3D%22en-US%22%3EBusiness%20Voice%20Number%20does%20not%20wotk%20without%20the%20country%20code%20(%2B1)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2577582%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20a%20business%20voice%20number%20setup%20with%20auto%20attendant%20configuration%20for%20our%20company's%20main%20line.%20The%20issue%20we%20have%20is%20that%20inbound%20calls%20only%20works%20with%20the%20country%20code%20(%2B1)%20is%20included%20when%20dialing.%20It%20works%20like%20configured%20with%20auto%20attendant.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20dialing%20the%20number%20without%20the%20country%20code%20(%2B1)%2C%20the%20dialer%20gets%20a%20message%20%22The%20number%20you%20have%20received%20is%20not%20in%20service.%20This%20is%20a%20recording.%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20been%20trying%20to%20look%20for%20the%20configuration%2C%20searching%20articles%20without%20any%20avail.%20Hoping%20somewhere%20on%20this%20group%20can%20help!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2577582%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBusiness%20Voice%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Ecountry%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EDial-In%20Numbers%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2578519%22%20slang%3D%22en-US%22%3ERe%3A%20Business%20Voice%20Number%20does%20not%20wotk%20without%20the%20country%20code%20(%2B1)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2578519%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20asume%20that%20you%20are%20located%20in%20USA%20or%20Canada%20(%2B1%20countries).%20When%20you%20call%20the%20Auto%20Attendant%20without%20%2B1%2C%20do%20you%20call%20from%20an%20external%20phone%20like%20mobile%20phone%20then%3F%20%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20the%20number%20you%20assigned%20to%20your%20Auto%20Attendant%20is%20%2B1-555-12345%20and%20you%20dial%20555-12345%20from%20your%20mobile%20phone%20it%20is%20that%20carrier%20that%20you%20use%20for%20your%20mobile%20phone%20that%20should%20add%20%2B1.%20If%20you%20dial%20555-12345%20from%20Teams%2C%20Teams%20will%20add%20%2B1.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

We have a business voice number setup with auto attendant configuration for our company's main line. The issue we have is that inbound calls only works with the country code (+1) is included when dialing. It works like configured with auto attendant.

 

When dialing the number without the country code (+1), the dialer gets a message "The number you have received is not in service. This is a recording."

 

I have been trying to look for the configuration, searching articles without any avail. Hoping somewhere on this group can help! 

1 Reply
Hi,

I asume that you are located in USA or Canada (+1 countries). When you call the Auto Attendant without +1, do you call from an external phone like mobile phone then?

If the number you assigned to your Auto Attendant is +1-555-12345 and you dial 555-12345 from your mobile phone it is that carrier that you use for your mobile phone that should add +1. If you dial 555-12345 from Teams, Teams will add +1.