SOLVED

Assign Multiple Phone Numbers to a Single User?

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New Contributor

Hello.  I am wondering if there is a way to assign more than one phone number to a single user much like you can make several e-mail addresses for them. Is this possible?

 

Thanks.

6 Replies
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Best Response confirmed by christh0mas (New Contributor)
Solution

Hi,

 

No that is not possible. You can do some workarounds.

 

- If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.

 

- You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.

 

- Create an extra user that forwards calls (requires an extra license).

 

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Also, there is an uservoice request for multiple numbers for users. Vote for that and spread the word about it.

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37480165-multiple-phone-number...

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@Linus Cansby Thanks very much.  I think the call queue might be the best solution for me.

 

I appreciate the response.

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@Linus Cansby I am a bit late to the party, but is PrivateLine not available in Teams as it is in Skype for Business? Ultimately, the PowerShell for managing such attributes connects to Skype for Business Online.

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@christh0mas Does this solution mean you have to switch the phone numbers from User numbers to Service numbers?

 

Many thanks