Forum Discussion
Assign Multiple Phone Numbers to a Single User?
Hello. I am wondering if there is a way to assign more than one phone number to a single user much like you can make several e-mail addresses for them. Is this possible?
Thanks.
Hi,
No that is not possible. You can do some workarounds.
- If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.
- You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.
- Create an extra user that forwards calls (requires an extra license).
Hi,
No that is not possible. You can do some workarounds.
- If you are using Direct Routing you can in your SBC re-route the call. So if you have the number +15551234 assigned in Teams, you can in the SBC configure so that calls to +15559876 is forwarded to +15551234.
- You could create a Call Queue in Teams and assigned the extra number +15559876 to that queue and add your user as an agent. Not the nicest solution, but it works.
- Create an extra user that forwards calls (requires an extra license).
Also, there is an uservoice request for multiple numbers for users. Vote for that and spread the word about it.
here we are 2.5 years later and it seems it is still not an available option. Your work arounds do not help with outbound caller id for a user with two numbers because they work in two different offices in two different cities. This also does not help with e911 or being able to choose which location caller id is sent.
LinusCansby 02.2021, is it still the only solution ?
Do we really have to use the chat tab to see the different numbers assigned to someone ?
Can't we see the same information using the calling tab ?
Can't we define diffent phone numbers ourselves and reach the one of our choice ?
Is that too complicated to implement, when others clients, even Lync 2010 is able to handle that ?
I'm also new to the game and have a need and not sure to work around it. We are moving from Vonage.
When the virtual assistant answers and the the called requests me in one two ways I don't know how to handle it.
I have a staff of 7 people - if the caller wants to reach me (Rick) they get the option and it goes to my account and either rings me or they leave a voice mail.
Option 2 - if the caller is in an emergency and presses 9 for after hours emergency response - MOST of the time it will also come to my phone (cell) but at times I have it go to another employee to cover me. I don't know how to set something like this option up so it can be moved to different people ro better yet - if it sends the call to my phone it distinguishes itself between a regular caller and and an emergency must answer call.
Any idea how to set this up?
Rickit seems it's not fixed and the user's voice is not here anymore. Please help push the issue by voting here: UserVoice
- Hi there, any update on this? Any idea if now it is possible to assign more than one phone number to a single user? Thank you
Angelokes, I have not heard back from this ticket. One solution is to add the second number to a resource number and have that forwarded to the other number. I opted for the second solution: buying a basic license and having two separate accounts. Messy, but allows me to make outbound calls from either number, the first solution only works for inbound calls.
