Home
%3CLINGO-SUB%20id%3D%22lingo-sub-1303554%22%20slang%3D%22en-US%22%3ESelf-help%20diagnostics%20available%20for%20Microsoft%20Teams%20Administrators%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1303554%22%20slang%3D%22en-US%22%3E%3CP%3EAs%20Microsoft%20Teams%20usage%20continues%20to%20grow%20we%20know%20that%20you%20have%20questions%20about%20how%20to%20perform%20common%20Administrative%20tasks%2C%20configure%20your%20Teams%20tenants%20to%20serve%20Remote%20Workers%2C%20and%20troubleshoot%20issues%20when%20they%20arise.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EOver%20the%20last%20several%20weeks%2C%20we%E2%80%99ve%20developed%20%3CSTRONG%3E15%20Teams-specific%20diagnostic%20scenarios%3C%2FSTRONG%3E%20that%20cover%20top%20support%20issues%20and%20most%20common%20areas%20where%20Administrators%20like%20you%20ask%20us%20for%20configuration%20help.%26nbsp%3B%20It%20is%20important%20to%20note%20that%20while%20these%20diagnostics%20%3CSTRONG%3Ecannot%20make%20changes%20%3C%2FSTRONG%3Eto%20your%20Tenant%2C%20they%20do%20provide%20insights%20into%20known%20issues%20and%20instructions%20for%20you%20to%20go%20fix%20it%20quickly.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWith%20that%20in%20mind%2C%20let%E2%80%99s%20take%20a%20look%20at%20the%20experience.%26nbsp%3B%20While%20logged%20in%20as%20an%20Admin%2C%20visit%20your%20%3CA%20href%3D%22https%3A%2F%2Fportal.office.com%2FAdminPortal%2FHome%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EMicrosoft%20365%20admin%20center%3C%2FA%3E.%20In%20the%20left-hand%20navigation%20pane%2C%20select%20%3CSTRONG%3EShow%20all%3C%2FSTRONG%3E%20%26gt%3B%20%3CSTRONG%3ESupport%20%3C%2FSTRONG%3E%26gt%3B%20%3CSTRONG%3ENew%20service%20request%3C%2FSTRONG%3E.%20After%20you%20briefly%20describe%20your%20issue%20(let%E2%80%99s%20use%20the%20example%20%E2%80%9CI%20can't%20invite%20a%20guest%20to%20Teams%E2%80%9D)%2C%20we%E2%80%99ll%20use%20that%20information%20to%20determine%20if%20a%20diagnostic%20scenario%20matches%20your%20issue.%26nbsp%3B%20Pro-tip%20%E2%80%93%20if%20you%20type%20some%20search%20terms%20and%20see%20a%20type-ahead%20query%20pop%20up%20that%20matches%20the%20general%20area%20you%E2%80%99re%20looking%20for%2C%20please%20click%20it!%26nbsp%3B%20We%E2%80%99ll%20talk%20more%20about%20why%20in%20a%20future%20post.%26nbsp%3B%3C%2FP%3E%0A%3CDIV%20id%3D%22tinyMceEditorCorbin%20Meek_0%22%20class%3D%22mceNonEditable%20lia-copypaste-placeholder%22%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22can't%20invite%20guest.png%22%20style%3D%22width%3A%20446px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F184064iAD764CDE529FDCF7%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22can't%20invite%20guest.png%22%20alt%3D%22can't%20invite%20guest.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAfter%20entering%20your%20organization%E2%80%99s%20root%20URL%20(in%20the%20Guest%20Access%20diagnostic%20you%20should%20be%20able%20to%20click%20the%20drop%20down%20arrow%20and%20select%20a%20pre-populated%20URL%20from%20your%20Tenant)%2C%20click%20%3CSTRONG%3ERun%20tests%3C%2FSTRONG%3E.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EOnce%20the%20diagnostic%20checks%20have%20completed%20for%20the%20scenario%2C%20if%20we%20find%20a%20problem%2C%20we%E2%80%99ll%20show%20you%20what%20we%20found%2C%20and%20provide%20steps%20to%20resolve%20the%20configuration%20issue.%20In%20this%20example%2C%20the%20Tenant%20Admin%20had%20not%20turned%20on%20Guest%20Access%3A%3C%2FP%3E%0A%3CDIV%20id%3D%22tinyMceEditorCorbin%20Meek_1%22%20class%3D%22mceNonEditable%20lia-copypaste-placeholder%22%3E%26nbsp%3B%3C%2FDIV%3E%0A%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22GATurnedOff.png%22%20style%3D%22width%3A%20420px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F184072i424645D9E4C943BB%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20title%3D%22GATurnedOff.png%22%20alt%3D%22Guest%20Access%20is%20turned%20off!%22%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-caption%22%20onclick%3D%22event.preventDefault()%3B%22%3EGuest%20Access%20is%20turned%20off!%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EHere%20is%20the%20list%20of%20diagnostics%20we%20already%20have%20today%3A%3C%2FP%3E%0A%3CUL%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Sign-in%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Direct%20Routing%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Call%20Queue%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Remove%20Number%20from%20Conference%20Bridge%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Dial%20Pad%20is%20missing%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Calendar%20App%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Federation%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Files%20Guest%20Access%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Add-in%20is%20missing%20in%20Outlook%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3EUnable%20to%20invite%20Guest%20users%20to%20Teams%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3EUnable%20to%20make%20domestic%20PSTN%20calls%20in%20Teams%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3EUnable%20to%20make%20International%20PSTN%20calls%20in%20Teams%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3EUnable%20to%20create%20a%20Teams%20conference%20call%20%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3EUnable%20to%20join%20a%20Teams%20conference%20call%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3CLI%3E%3CSTRONG%3ETeams%20Auto-Attendant%3C%2FSTRONG%3E%3C%2FLI%3E%0A%3C%2FUL%3E%0A%3CP%3EWe%20plan%20to%20highlight%20individual%20diagnostics%20in%20separate%20blog%20posts%20over%20the%20coming%20weeks%20and%20we%E2%80%99re%20developing%20more%20diagnostic%20scenarios%20all%20the%20time%2C%20so%20be%20sure%20to%20Favorite%20and%20Follow.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAs%20always%2C%20we%20value%20your%20feedback.%20%3CA%20href%3D%22mailto%3Ateamsdiagfeedback%40microsoft.com%3Fsubject%3DCustomer%2520feedback%2520on%2520Teams%2520diagnostic%2520checks%22%20target%3D%22_blank%22%20rel%3D%22noopener%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ESend%20us%20a%20note%3C%2FA%3E%20and%20tell%20us%20what%20other%20types%20of%20diagnostic%20scenarios%20you%E2%80%99d%20like%20to%20see%20for%20Teams.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-TEASER%20id%3D%22lingo-teaser-1303554%22%20slang%3D%22en-US%22%3E%3CP%3ESupport%20Diagnostics%20are%20available%20for%20Microsoft%20Teams%20Administrators%20in%20the%20Office%20365%20Admin%20Center%3C%2FP%3E%3C%2FLINGO-TEASER%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1414807%22%20slang%3D%22en-US%22%3ERe%3A%20Self-help%20diagnostics%20available%20for%20Microsoft%20Teams%20Administrators%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1414807%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20are%20using%20Teams%20as%20a%20school%20for%20home%20educating.%26nbsp%3B%20I%20send%20out%20a%20schedule%20of%20'missing'%20work%20that%20is%20downloaded%20from%20Insights%20to%20have%20students%20tell%20me%20that%20the%20work%20has%20been%20completed.%26nbsp%3B%20I%20have%20ascertained%20that%20this%20is%20because%20this%20work%20hasn't%20been%20graded%20-%20sometimes%20it%20doesn't%20need%20to%20be%20graded%20and%20the%20students%20also%20submit%20work%20via%20email.%26nbsp%3B%20Can%20this%20be%20overridden%20in%20anyway%20or%20by%20having%20a%20'completed'%20button%20that%20could%20be%20checked%20and%20then%20the%20downloaded%20data%20would%20be%20correct%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1417733%22%20slang%3D%22en-US%22%3ERe%3A%20Self-help%20diagnostics%20available%20for%20Microsoft%20Teams%20Administrators%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1417733%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F678287%22%20target%3D%22_blank%22%3E%40Mrs-B%3C%2FA%3E%26nbsp%3Bthanks%20for%20your%20question%3B%20this%20Blog%20post%20is%20about%20Teams%20Online%20Diagnostics%20-%20you%20might%20try%20some%20more%20relevant%20resources%20for%20your%20questions%20about%20Teams%20and%20Education%2C%20try%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fremote-learning-edu%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2FMicrosoftTeams%2Fremote-learning-edu%3C%2FA%3E%26nbsp%3Bfor%20starters.%26nbsp%3B%20Community%20resources%20can%20be%20found%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Feducation-sector%2Fct-p%2FEducationSector%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Feducation-sector%2Fct-p%2FEducationSector%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Microsoft

As Microsoft Teams usage continues to grow we know that you have questions about how to perform common Administrative tasks, configure your Teams tenants to serve Remote Workers, and troubleshoot issues when they arise. 

 

Over the last several weeks, we’ve developed 15 Teams-specific diagnostic scenarios that cover top support issues and most common areas where Administrators like you ask us for configuration help.  It is important to note that while these diagnostics cannot make changes to your Tenant, they do provide insights into known issues and instructions for you to go fix it quickly. 

 

With that in mind, let’s take a look at the experience.  While logged in as an Admin, visit your Microsoft 365 admin center. In the left-hand navigation pane, select Show all > Support > New service request. After you briefly describe your issue (let’s use the example “I can't invite a guest to Teams”), we’ll use that information to determine if a diagnostic scenario matches your issue.  Pro-tip – if you type some search terms and see a type-ahead query pop up that matches the general area you’re looking for, please click it!  We’ll talk more about why in a future post. 

 

can't invite guest.png

 

After entering your organization’s root URL (in the Guest Access diagnostic you should be able to click the drop down arrow and select a pre-populated URL from your Tenant), click Run tests.

 

Once the diagnostic checks have completed for the scenario, if we find a problem, we’ll show you what we found, and provide steps to resolve the configuration issue. In this example, the Tenant Admin had not turned on Guest Access:

 

Guest Access is turned off!Guest Access is turned off!

 

Here is the list of diagnostics we already have today:

  • Teams Sign-in
  • Teams Direct Routing
  • Teams Call Queue
  • Teams Remove Number from Conference Bridge
  • Teams Dial Pad is missing
  • Teams Calendar App
  • Teams Federation
  • Teams Files Guest Access
  • Teams Add-in is missing in Outlook
  • Unable to invite Guest users to Teams
  • Unable to make domestic PSTN calls in Teams
  • Unable to make International PSTN calls in Teams
  • Unable to create a Teams conference call
  • Unable to join a Teams conference call
  • Teams Auto-Attendant

We plan to highlight individual diagnostics in separate blog posts over the coming weeks and we’re developing more diagnostic scenarios all the time, so be sure to Favorite and Follow.

 

As always, we value your feedback. Send us a note and tell us what other types of diagnostic scenarios you’d like to see for Teams.

 

 

2 Comments
Occasional Visitor

We are using Teams as a school for home educating.  I send out a schedule of 'missing' work that is downloaded from Insights to have students tell me that the work has been completed.  I have ascertained that this is because this work hasn't been graded - sometimes it doesn't need to be graded and the students also submit work via email.  Can this be overridden in anyway or by having a 'completed' button that could be checked and then the downloaded data would be correct?

Microsoft

Hi @Mrs-B thanks for your question; this Blog post is about Teams Online Diagnostics - you might try some more relevant resources for your questions about Teams and Education, try: https://docs.microsoft.com/en-us/MicrosoftTeams/remote-learning-edu for starters.  Community resources can be found here: https://techcommunity.microsoft.com/t5/education-sector/ct-p/EducationSector