Oct 14, 2020 Update: This content has been promoted to Docs.microsoft.com - from here on we will maintain the Self Help Diagnostics list over there, so be sure to check out the new doc! Also don't miss the new feature we added to quickly and easily call up the Diagnostics in the Admin Portal - for example, type in "Diag: Teams Dial Pad Missing" and it takes you directly to the diagnostic:
As Microsoft Teams usage continues to grow we know that you have questions about how to perform common Administrative tasks, configure your Teams tenants to serve Remote Workers, and troubleshoot issues when they arise.
Over the last several weeks, we’ve developed
16 17! Teams-specific diagnostic scenarios that cover top support issues and most common areas where Administrators like you ask us for configuration help. It is important to note that while these diagnostics cannot make changes to your Tenant, they do provide insights into known issues and instructions for you to go fix it quickly.
With that in mind, let’s take a look at the experience. While logged in as an Admin, visit your Microsoft 365 admin center. In the left-hand navigation pane, select Show all > Support > New service request. After you briefly describe your issue (let’s use the example “I can't invite a guest to Teams”), we’ll use that information to determine if a diagnostic scenario matches your issue. Pro-tip – if you type some search terms and see a type-ahead query pop up that matches the general area you’re looking for, please click it! We’ll talk more about why in a future post.
After entering your organization’s root URL (in the Guest Access diagnostic you should be able to click the drop down arrow and select a pre-populated URL from your Tenant), click Run tests.
Once the diagnostic checks have completed for the scenario, if we find a problem, we’ll show you what we found, and provide steps to resolve the configuration issue. In this example, the Tenant Admin had not turned on Guest Access:
Here a list of diagnostics with brief scenario descriptions we already have today:
We plan to highlight individual diagnostics in separate blog posts in future posts and we’re developing more diagnostic scenarios all the time, so be sure to Favorite and Follow.
As always, we value your feedback. Send us a note and tell us what other types of diagnostic scenarios you’d like to see for Teams.
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