We commissioned Forrester Consulting to conduct a New Technology Total Economic Impact™ study of Microsoft Teams Platform and examine potential return on investment enterprises may realize by rolling out the Microsoft Teams platform. Forrester interviewed six customers and two partners across a range of industries and global geographies to determine how using Teams as a platform changed their organizations*.
Common pain points customers cited in their operations before adopting Microsoft Teams as a platform were:
Using the Microsoft Teams platform as a hub for teamwork enabled organizations to reduce disruptions to employee productivity, helped IT and security teams strengthen protection against data leaks, and contributed to a culture of citizen developers that, in turn, accelerated business digitization and innovation. The study reflected a projected return on investment of 393% to 1,085% over 3 years and following key projected benefits.
Besides the directly quantifiable, below benefits were identified through the study.
Additional uses and business opportunities found in the study included:
Download the June 2020 study, New Technology: The Projected Total Economic Impact Of The Microsoft Teams Platform today and learn more about the measurable impact Microsoft Teams as a platform can have for your organization.
* Based on the interviews, Forrester constructed a TEI framework, a composite company, and an associated ROI analysis that illustrates the areas financially affected. The composite organization is representative of the companies of the six customers that Forrester interviewed and is used to present the aggregate financial analysis. The composite organization is a global, multibillion-dollar company with a strong brand and a large customer base. Of the 30,000 employees spread across many business lines, 10% to 15% are active users of the Microsoft Teams platform. Active users rely on the platform to perform their daily tasks. The remaining employees are currently using Teams for communication purposes only.
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