As an administrator, maintaining optimal quality for your users is paramount. The Teams Admin Center offers numerous tools for administrators to investigate call quality issues, such as Call Analytics, Real-time Telemetry, and the Call Quality Dashboard. Until now, these tools were employed in a manual and reactive manner to identify meetings issues. Now, we are excited to introduce automated monitoring of meeting quality using rule-based monitoring alerts. These alerts will proactively notify you on significant quality issues in chosen user’s meetings. This allow admins to proactively oversee audio, video and application sharing quality for all upcoming meetings of selected users using key telemetry parameters such as latency, jitter, hardware failures which usually affect the call quality experience.
\n","body":"
As an administrator, maintaining optimal quality for your users is paramount. The Teams Admin Center offers numerous tools for administrators to investigate call quality issues, such as Call Analytics, Real-time Telemetry, and the Call Quality Dashboard. Until now, these tools were employed in a manual and reactive manner to identify meetings issues.
\n
Now, we are excited to introduce automated monitoring of meeting quality using rule-based monitoring alerts. These alerts will proactively notify you on significant quality issues in chosen user’s meetings. This allow admins to proactively oversee audio, video and application sharing quality for all upcoming meetings of selected users using key telemetry parameters such as latency, jitter, hardware failures which usually affect the call quality experience.
\n
In the event of any abnormalities, admins are informed through channels or webhook notifications drawing attention to the problem and guiding them for further details.
\n\n
\n
Previously, Real-Time telemetry, available in the Teams Admin Center enabled IT admins to inspect their users' meeting telemetry, identifying issues related to audio, video, content sharing, and network. However, this troubleshooting process requires manual intervention steps and constant admin involvement to detect anomalies and pinpoint specific issues. Admins had to search for a user, check their call history, find ongoing meetings, or live events in which their users were involved, and then locate the necessary telemetry information to spot exact issues.
\n\n
\n
Now, we are providing a fast and efficient solution to identify those issues, with our customizable rule-based proactive monitoring admins are automatically updated in real time if users encounter quality problems in their meetings, this efficient system allows admins to monitor several simultaneous meetings for multiple users across the organization, only prompting their involvement when user’s meeting quality have issues.
\n\n
This functionality is part of Microsoft Teams Premium. While all admins can access the feature within the Teams Admin Center, users under monitoring must have a Teams Premium license to enable proactive monitoring notifications.
\n
Please note: We are also anticipating the release of monitoring support for Teams room devices with a Pro license, and it won't require a separate Teams Premium license.
Only administrators with the roles of Global Administrator or Teams Service Administrator have the permission to view and set up this feature for their tenant.
\n
This functionality is configured in Teams admin center using rule-based notifications.
\n\n
\n
\n
Based on the above rule configuration:
\n\n
\n
Depending on the circumstances in which a user encounters quality issues, notifications can occasionally become overwhelming for admins. It's essential to consider scenarios that are temporary, such as a brief spike in latency that may not affect the end-user experience, or situations beyond the admin's control, like a user participating in a meeting from a coffee shop with network performance beyond admin influence.
\n
In such cases, admins can manage notifications by utilizing the detailed monitoring settings provided within the rule. Admins have the option to avoid receiving alerts when users are on calls from common area networks (defined here) by configuring the rule appropriately.
\n
\n
Admins can also specify how frequently they wish to receive notifications for persistent issues and set the waiting time before the next notification is triggered using the 'Monitoring settings' configuration.
\n\n
\n
| \n Scenario \n | \n\n Existing Behavior | \n\n New Behavior \n(Coming Soon) \n | \n|
| \n Meeting Participants with Premium/Pro licenses \n | \n\n Meeting Participants without Premium/Pro licenses \n | \n||
| \n When admin Manually subscribes to Real-time telemetry in TAC while the meeting is in-progress \n | \n\n 7 days \n | \n\n 7 days \n | \n\n 1 day \n | \n
| \n Default extended real-time telemetry retention in Teams admin center \n | \n\n 0 days \n | \n\n 7 days \n | \n\n 0 day \n | \n
As an administrator, maintaining optimal quality for your users is paramount. The Teams Admin Center offers numerous tools for administrators to investigate call quality issues, such as Call Analytics, Real-time Telemetry, and the Call Quality Dashboard. Until now, these tools were employed in a manual and reactive manner to identify meetings issues.
\n
Now, we are excited to introduce automated monitoring of meeting quality using rule-based monitoring alerts. These alerts will proactively notify you on significant quality issues in chosen user’s meetings. This allow admins to proactively oversee audio, video and application sharing quality for all upcoming meetings of selected users using key telemetry parameters such as latency, jitter, hardware failures which usually affect the call quality experience.
\n
In the event of any abnormalities, admins are informed through channels or webhook notifications drawing attention to the problem and guiding them for further details.
\n\n
Previously, Real-Time telemetry, available in the Teams Admin Center enabled IT admins to inspect their users' meeting telemetry, identifying issues related to audio, video, content sharing, and network. However, this troubleshooting process requires manual intervention steps and constant admin involvement to detect anomalies and pinpoint specific issues. Admins had to search for a user, check their call history, find ongoing meetings, or live events in which their users were involved, and then locate the necessary telemetry information to spot exact issues.
\n\n
Now, we are providing a fast and efficient solution to identify those issues, with our customizable rule-based proactive monitoring admins are automatically updated in real time if users encounter quality problems in their meetings, this efficient system allows admins to monitor several simultaneous meetings for multiple users across the organization, only prompting their involvement when user’s meeting quality have issues.
\n\n
This functionality is part of Microsoft Teams Premium. While all admins can access the feature within the Teams Admin Center, users under monitoring must have a Teams Premium license to enable proactive monitoring notifications.
\n
Please note: We are also anticipating the release of monitoring support for Teams room devices with a Pro license, and it won't require a separate Teams Premium license.
Only administrators with the roles of Global Administrator or Teams Service Administrator have the permission to view and set up this feature for their tenant.
\n
This functionality is configured in Teams admin center using rule-based notifications.
\n\n
Based on the above rule configuration:
\n\n
Depending on the circumstances in which a user encounters quality issues, notifications can occasionally become overwhelming for admins. It's essential to consider scenarios that are temporary, such as a brief spike in latency that may not affect the end-user experience, or situations beyond the admin's control, like a user participating in a meeting from a coffee shop with network performance beyond admin influence.
\n
In such cases, admins can manage notifications by utilizing the detailed monitoring settings provided within the rule. Admins have the option to avoid receiving alerts when users are on calls from common area networks (defined here) by configuring the rule appropriately.
\n
Admins can also specify how frequently they wish to receive notifications for persistent issues and set the waiting time before the next notification is triggered using the 'Monitoring settings' configuration.
\n\n
| \n Scenario \n | \n\n Existing Behavior | \n\n New Behavior \n(Coming Soon) \n | \n|
| \n Meeting Participants with Premium/Pro licenses \n | \n\n Meeting Participants without Premium/Pro licenses \n | \n||
| \n When admin Manually subscribes to Real-time telemetry in TAC while the meeting is in-progress \n | \n\n 7 days \n | \n\n 7 days \n | \n\n 1 day \n | \n
| \n Default extended real-time telemetry retention in Teams admin center \n | \n\n 0 days \n | \n\n 7 days \n | \n\n 0 day \n | \n
As an administrator, maintaining optimal quality for your users is paramount. The Teams Admin Center offers numerous tools for administrators to investigate call quality issues, such as Call Analytics, Real-time Telemetry, and the Call Quality Dashboard. Until now, these tools were employed in a manual and reactive manner to identify meetings issues. Now, we are excited to introduce automated monitoring of meeting quality using rule-based monitoring alerts. These alerts will proactively notify you on significant quality issues in chosen user’s meetings. This allow admins to proactively oversee audio, video and application sharing quality for all upcoming meetings of selected users using key telemetry parameters such as latency, jitter, hardware failures which usually affect the call quality experience.
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لايمكن تسجيل الاجتماع فيديو
هل يتطلب الامر ترخيص او اذونات
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thekurteichler - we are working on adding support for Bulk configuring multiple users soon.
The scenario you mentioned can be achieved if we create custom copies of rule. We are working on this capability and inform you once available.
Petri X - We are actively working on adding support for devices with Rooms pro licenses as i type this. It will be available soon and will be informed to all customers.
We are also working to improve the rules with more options Eg: device type or network type etc. that would help filter false negatives. Besides, to identify issues that are affecting multiple users within the same subnet, we also have some work in pipeline. We'll let all customers know once it is available.
May I ask the clarification for this FAQ:
2. Do meeting room devices require both Rooms Pro and Teams Premium licenses?
No, room devices with Pro licenses will have this feature included.
If I try to add MRS into rules, I'm getting a message:
Would it be possible in future having an alert with higher priority when multiple users from the single subnets start having issues? At the moment that seems to be monitoring individual persons, but as you know when users are walking in the office with Wi-Fi, there might be issues which requires no actions. Do you have any experiences how many false positive alerts you are receiving compared to real alerts?
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In a global tenant, it's not ideal for users in one country to receive alerts about a user in a different country. Is there anything coming that will allow for the creation of rules that only alerts admin in that country for the users they are concerned with?
Both scenarios can apply to users or Teams Pro device accounts.
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