Microsoft named a 2018 Gartner Peer Insights Customers’ Choice for UCaaS and UC
Published Dec 17 2018 10:14 AM 7,654 Views

Microsoft has been recognized as a 2018 Gartner Peer Insights Customers’ Choice for UCaaS and UC.  Our team takes great pride in this distinction for these workloads. For this distinction, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher.


In its announcement Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.


Here are a few customer quotes from the 400+ peer reviews* Microsoft has received for the market Unified Communications as a Service, Worldwide:


“We can do instant messaging, can send any type of document and do video or audio call, [and] can send gifs/Emojis… It allows arranging and participating in meetings...Can make a group call which makes it more powerful”
—Finance Analyst (read full review)


“The application's voice and video features are much more robust…”
—Sr. Software Engineer (read full review)


“What I like most about Microsoft Teams is that it is a straightforward platform, which is easy to implement and execute. Besides, it has various features such as Telephony, Video Conferencing, Chats, among others, and this brings collaboration and teamwork.”

—Risk Manager (read full review)


“The one thing I like is its web version which has all the functionality which is there on the desktop version. Moreover, other features such as video/ audio calls, they are fast and awesome. The other thing which I love is that it has both web, desktop and mobile client so even if you are away from your workstation, the ping right away arrives in your mobile phone and you never miss important communications.”

—Software Developer (read full review)


Read more peer reviews for Microsoft.


As we go forward, our product for UCaaS  is Microsoft Teams. More than 329,000 organizations use Teams, with over 60 customers with 10,000 or more users. But no resting on our laurels here - Microsoft is working hard to deliver new features monthly. Just last week we announced the availability of Group Call Pickup, Call Park, and Shared Line Appearance, and preview for Location Based Routing. To all our customers who submitted reviews, thank you! These reviews shape our products and our customer journey, and we look forward to building on the experience that earned us this distinction!


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*Review data is current as of December 17, 2018


The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitutes the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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