How to revive your IT investments with Teams
Published Jul 22 2019 09:23 AM 33.2K Views

Customer: The Marketing Store, a subsidiary of HAVI
Business challenge: Time-consuming & manual (read: prone to errors) hiring and on-boarding process
Integrations used: Microsoft PowerApps, Flow, HAVI line-of-business solutions


Hear it from HAVI:



HAVI is a global logistics organization focused on innovating, optimizing, and managing the supply chains of some of the world’s largest brands. HAVI’s UK subsidiary and marketing agency, The Marketing Store (TMS), needed a better way to onboard new employees across the world. So, HAVI and TMS turned to Microsoft PowerApps and Teams to make it happen.

The cost of human error

The HR department at HAVI has their (paper)work cut out for them. With nearly 10,000 employees worldwide, many of whom are freelancers, HAVI has dozens of contracts starting and ending on any given day. To register new hires in their database, HAVI largely relied on email and manual entry, which was tedious and prone to human error. Small mistakes like a misspelled name could create big delays in onboarding, sometimes taking weeks to remediate.

“Onboarding was an extremely slow, tedious task. Just the registration process alone could take hours. We needed a better way.”
Thomas Pagnoux, Head of End User Services


From weeks to minutes

To speed up onboarding while improving accuracy for TMS, HAVI used PowerApps to build an app that automates the entire registration process. They loaded the app into Microsoft Teams, where it allows new hires to complete paperwork online and automatically upload it to HAVI’s backend HR system. The app then automatically assigns action items to the other departments involved with onboarding—like Payroll and IT—all coordinated through Teams. Not only has this slashed HAVI’s document processing times it helps ensure that every new employee has what they need on their first day of work, from access badges to software licenses to compensation.


“It used to take 4-5 hours to get new employees in our system. And if there was a mistake, that could jump to 1-2 weeks. Now it takes us under 40 minutes.”
Thomas Pagnoux, Head of End User Services


The road ahead

Thrilled with how PowerApps allows them to maximize their investment in Office 365, HAVI plans to cut the cost of using external solutions to update employee information by building a custom-made profile manager that will save HAVI hundreds of thousands of dollars per year.

Other customer superpower stories:
Microsoft Teams superpowers series (pt. 1)
Microsoft Teams superpowers series (pt. 2)

Version history
Last update:
‎Jul 23 2019 02:42 PM
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