Forum Discussion
Lab access suspended
Hello, I was learning on Microsoft Learn platform, 2 days ago everything was fine, today I can't connect to sandbox and finish my exercises. For some reason access to Lab (sandbox) suspended because ...
On the screenshot you uploaded there is an appeal button directly under the message you quoted.
You should also expand More details and see what that says
You should also expand More details and see what that says
Just as I said before I tried that, I press Appeal, verify my account and get to the very same tab where I can Appeal again, then I would have to verify my account and after a few seconds I will get reloaded to the same tab where I can Appeal again and this is a never ending cycle...
- markjulmar
Microsoft
Zilvinas_Gadevicius It takes 24-36 hours to process an appeal as it's a real human that looks at the reason you were blocked. If you don't have access in the next day, please DM me the email address you are using with MS Learn and I'll see what I can do to unblock the account.
Thanks!
Mark Smith
Microsoft Docs PM & Design
- markjulmar i am also facing the same issue of Lab Access Suspended. i followed the process of making an appeal and it has been 5 days now but still not able access the labs. apprecate if you could help me to gain access into the labs.
- markjulmar
Ryz_C DM me your Microsoft account used in Learn and I'll check into it. Thanks!
markjulmar Hi Mark,
I am experiencing the exact same issue - should I be reaching out to you as well if I don't get resolution by 24 - 36 hours ?
- You didn't say you had tried the Appeal button just that you had contacted Microsoft Support. That is the only way to resolve this. Something has automatically flagged your account for misuse of the sandboxes - there have been issues with people using the Sandboxes for Bitcoin mining for example or it could be accessing using the same account from different IP addresses or something else the AI didn't like. I don;t have any other ideas other than try Appeal again.
- Hi Zilvinas_Gadevicius
I am huge fan of MS-AZ sandbox. First of start the learning module again and try to redo your exercises. I believe these labs are only for few hours duration after that these labs go into clean up process. I tried to finish these labs same days. Hope this advise help.
