Error while trying to get to my exam appoinment

Copper Contributor



I have an scheduled appoint for today at 6:45 PM, since 6:15 im trying to get into my appointment without luck.

Every try i click the "Check in to start examen" this error appears, im trying to call to personVue but they are not available on saturdays.


OnVUE check-in can not be started at this time.

Why can't I begin my exam check-in process?

An unexpected technical problem occurred while launching the OnVUE application. Try clicking the "Check-in to start exam" link on your email again.

If you need any assistance, please contact customer service.

Date and time: 2021-08-01 17:42:35.970 CDT


What should i do?

3 Replies
There isn't much you can do except contact Pearson Vue support on the link in your post and reschedule your exam or contact Certification Support at

They should reschedule you for free if you have had problems

Before your exam run a system test to make sure everything is working properly
Seeing this following error.

Hmm. We’re having trouble finding that site.

We can’t connect to the server at

If you entered the right address, you can:

Try again later
Check your network connection
Check that Firefox has permission to access the web (you might be connected but behind a firewall)
Well you replied to a post from three years ago and like most things, links change