Unable to re-enrol mac to Intune - Profile Installation failed

[yashsedani]

Hi,

I am unable to re-enrol mac to Intune. I get error the attached error message while downloading profile from company portal. Profile Installation failed - Could not download the identity profile from encrypted profile service. The credentials within the device enrolment profile may have expired.

Any idea what could be the issue?

Just a side note, this is a brand new mac. First time enrolment worked perfectly but when i retired the device from Intune and tried to re-enrol, i get this error.

Regards,

Yash

[#2]

Just to be 100% sure.. there are no enrollment restrictions configured ? to prevent macos from registering in intune?

[#3]

Yes, we have Enrollment Restrictions rules set in a way that it should allow me to enrol personal mac.

[#4]

After you have retired the device, could you check what happens when you manually delete the device from intune and try again?

[#5]

Unfortunately I have only 1 macbook for test so i cannot really reproduce the error. Device is not showing up in intune. Do we have to delete something locally from macbook ? maybe old profile files are stored somewhere

[#6]

This is resolved. I deleted all the credentials related to my work or school account from Keychain, uninstalled Company Portal, tried again - it worked.

[#7]

@yashsedani : There could be multiple reasons why the profile installation fails. I have published a troubleshooting guide on resolving the profile installation warning during the macOS enrollment: https://www.prajwaldesai.com/fix-intune-profile-installation-failed-during-macos-enrollment/

I hope this helps 🙂

[#8]

Hey guys

i just installed a VM with macOS 14 in Parallels 19 on my MacBook and receive the same error. I checked all the possible solutions in the link above but that isn't the issue.

Does anybody have another idea, what could be the reason for this message?