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Abinash RGS ICT - Hotmail's avatar
Abinash RGS ICT - Hotmail
Copper Contributor
Feb 24, 2020

unable to logon to the Intune Device

Hi, we have some users who are unable to logon to their Intune Azure AD joined devices (Win 10). When entering password it says "Password Incorrect". Same password works fine when they logon to the O...
Intune
Abinash RGS ICT - Hotmail's avatar
Abinash RGS ICT - Hotmail
Copper Contributor
Feb 25, 2020
Logged on as local administrator >> Joined the device to the Azure AD with the same user credentials. After restart, user can now logon.
Jebba's avatar
Jebba
Copper Contributor
Feb 20, 2021

Abinash RGS ICT - Hotmail did you ever find root cause? - We are just starting with autopilot and every device we enroll has this issue. It will not let anyone log in

  • gfridman's avatar
    gfridman
    Copper Contributor
    Jun 20, 2021

    Jebba Did you were able to solve the issue ? I am facing the same issue exactly able to login with Windows Hello but password still fails 

  • Jebba's avatar
    Jebba
    Copper Contributor
    Mar 11, 2021
    Yes. The devices are joined. It is a simple AAD join. The devices provision and hello for business is configured during provisioning. The device boots into windows at the end of provisioning, but if you reboot or log out of the device you cannot use a password to login. The hello for business method configured does work though.
  • NicklasAhlberg's avatar
    NicklasAhlberg
    Brass Contributor
    Feb 21, 2021

    Hello Jebba 

     

    Are your devices successfully joined to Azure AD? What join type do you use?

     

    //

    Nicklas Ahlberg