Recovery key options can't not see on Intune

Copper Contributor

Hi guys,

Today, "Recovery keys" option on MacOS Devices is changed gray. I don't no why and I can't click on it.


5 Replies
Hi @duynguyen05,

Is your macOS device marked as personal or as corporate? For personal devices it is not possible to get the recovery key. You have to switch the ownership then to corporate.

Kind regards,


Hi @Mr_Helaas,

Thank for your information.

The ownership have set to corporate before. The problem just happened today

Thank All, The problem has been fixed
Hi could you share what the problem was? so people coming here searching for the same issue could find an answer

Hi @Rudy_Ooms_MVP,

I think have a error on my tenant. I have raised this issue to microsoft to get support

Today the issue have fixed.