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Forum Discussion

Martijn_Stam

Copper Contributor

Feb 17, 2024

Pre-provisioning into the wrong tenant

When we preprovision all our devices (new and upgrading W10 devices) we have two devices which lead to a different tenant. One German company, one Norwegian company. How is that possible?

How can we get these devices back into our own devices as these are useless for us currently.

Intune

4 Replies

Rudy_Ooms_MVP
MVP
Feb 17, 2024
My guess... the device in question got repaired along the way... probably the motherboard was replaced. (like 99% of the hardware hash is in there 🙂 )

The motherboard that got replaced was a firby :). As in.... it belonged to a different company before....when it got replaced at the previous, it was fixed and put back in stock... and along the way ended up in your device...

You could contact Microsoft and show them prove of purchase or contact the other company and ask them to remove the hash from their list of autopilot devices
- Martijn_Stam
  Copper Contributor
  Feb 23, 2024
  Rudy_Ooms_MVP Thank you for you answer! That might just be the cause as we discovered a unique configuration of the laptop (a configuration we never ordered).
  So my next quest is... Where to contact Microsoft to "get our laptops back"?
  - Rudy_Ooms_MVP
    MVP
    Feb 23, 2024
    https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/import-windows-autopilot-device-csv-files-errors
    
    This link should mention the proper procedure and the stuff you need to hand over to Microsoft support 🙂

Resources

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When we preprovision all our devices (new and upgrading W10 devices) we have two devices which lead to a different tenant. One German company, one Norwegian company. How is that possible?

How can we get these devices back into our own devices as these are useless for us currently.

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When we preprovision all our devices (new and upgrading W10 devices) we have two devices which lead to a different tenant. One German company, one Norwegian company. How is that possible?

How can we get these devices back into our own devices as these are useless for us currently.

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Pre-provisioning into the wrong tenant","moderationData":{"__ref":"ModerationData:moderation_data:4060003"},"body":"

My guess... the device in question got repaired along the way... probably the motherboard was replaced. (like 99% of the hardware hash is in there 🙂 )

The motherboard that got replaced was a firby :). As in.... it belonged to a different company before....when it got replaced at the previous, it was fixed and put back in stock... and along the way ended up in your device...

You could contact Microsoft and show them prove of purchase or contact the other company and ask them to remove the hash from their list of autopilot devices

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Rudy_Ooms_MVP Thank you for you answer! That might just be the cause as we discovered a unique configuration of the laptop (a configuration we never ordered).

So my next quest is... Where to contact Microsoft to \"get our laptops back\"?

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This link should mention the proper procedure and the stuff you need to hand over to Microsoft support 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-02-22T23:57:20.162-08:00","lastPublishTime":"2024-02-22T23:57:20.162-08:00","metrics":{"__typename":"MessageMetrics","views":871},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoftintune/category:products-services/category:communities/community:gxcuf89792board:Microsoft-Intune/message:4059884/message:4065454","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743095130000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1743095130000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1743095130000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1743095130000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1743095130000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1743095130000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1743095130000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1743095130000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1743095130000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1743095130000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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