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Bilbo_Bobo's avatar
Bilbo_Bobo
Copper Contributor
Feb 04, 2022

macOS VPP apps fail to deploy, "License not eligible for device assignment" (Monterey)

Hello,

 

Our macOS VPP apps sometimes fail to deploy, when using Intune/Microsoft Endpoint manager for app deployment.

 

Symptoms:

- All deployed VPP apps missing from computer

- VPP apps may be deploying fine for another computer, running the same or different os version

- Running sync for problem computer may or may not trigger app install from the App Store

- From macOS console log, triggering sync provides some interesting errors (Pages app installation):


error 15:51:41.985744+0200 appstored AMSURLSession: [___/com.apple.iWork.Pages:___] Protocol completed with error. Error Domain=AMSErrorDomain Code=305 "Server Error" UserInfo={NSLocalizedFailureReason=License not eligible for device assignment., AMSServerAllowed=false, AMSServerErrorCode=9628, AMSServerPayload={
"cancel-purchase-batch" = 1;
customerMessage = "License not eligible for device assignment.";
failureType = 9628;
"m-allowed" = 0;
pings = (
);
}, NSLocalizedDescription=Server Error}

 

- App deployment seems to fail before InstallApplication command

- App licence is verified to be valid for device assignment

- After a lenghty amount of time, VPP apps may or may not eventually install on the problem computer

- Re-installing the OS and Intune MDM Agent makes no difference

- Intune MDM Agent is working fine, other applications (.intunemac) and policies are being applied to the computer

 

I'm not sure if this is a Intune problem or a macOS/Apple problem, so I will cross post this and provide links below.

https://www.reddit.com/r/Intune/comments/skatzu/macos_vpp_apps_fail_to_deploy_license_not/
https://discussions.apple.com/thread/253636604
https://techcommunity.microsoft.com/t5/microsoft-intune/macos-vpp-apps-fail-to-deploy-quot-license-not-eligible-for/m-p/3116114

 

Has anyone ran into this problem?

 

1 Reply

  • Bilbo_Bobo's avatar
    Bilbo_Bobo
    Copper Contributor
    Seems to be Apple issue:
    https://status.jamf.com/incidents/djl5h98w0zls

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