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marky79's avatar
marky79
Copper Contributor
May 22, 2020
Solved

Issues with Outlook notifications on Android work profile

Hi   I'm not sure if this is the correct place to ask but I've also posed the question on the android support forum. I've set up a work profile and it seems to be working OK. I get notifications fr...
Intune
mobile device management (mdm)
outlook
  • Allan_Clarke's avatar
    Allan_Clarke
    May 26, 2020

    marky79  - Check that Focused In Box is switched off on your Android Outlook App. Occasionally, when Outlook gets an update it, for some reason, resets it to "on" by default. When its on I get no Notifications because its switched off on all of my main Outlook instances. You'll find it in settings. You may want to check that you have both accounts set up the same way too, again via Settings, then select each account separately and see what you have set up for each account. 

I_am_Rajesh's avatar
I_am_Rajesh
Brass Contributor
May 26, 2020

not sure but for me Focused inbox is on and i get notification, let me try this on my device as wellAllan_Clarke 

Allan_Clarke's avatar
Allan_Clarke
Iron Contributor
May 26, 2020

I_am_Rajesh  - yes, you'll get a Notification if Focused is switched on but only if the email goes in to the Focused In Box. I don't use Focused at all and when it gets switched over to "on" after an update, I suddenly notice I'm not getting email notifications. Go in to settings, switch it off & they start up again.

 

So, you're right, you'll get Notifications if Focused is switched on but if all your emails are going straight to a standard In Box then, on the app, they stop.

  • I_am_Rajesh's avatar
    I_am_Rajesh
    Brass Contributor
    May 26, 2020
    Got you!!! Thanks for clarification.

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